AI expert will advise on Zendesk industry-leading AI offerings

Zendesk, a leader in AI-driven customer experience solutions, has appointed Lila Tretikov to its Board of Directors. Tretikov, currently Partner and Head of AI Strategy at NEA and former Deputy CTO at Microsoft, will bring her extensive expertise in AI and technology to Zendesk’s board.

1. New Board Appointment – Lila Tretikov:

• Lila Tretikov joins Zendesk’s Board of Directors.
• Her appointment aligns with Zendesk's focus on delivering powerful AI-driven customer experience solutions.
• Brings a wealth of experience in AI, technology, and diverse governance.

2. Professional Background:

• Currently Partner and Head of AI Strategy at NEA.
• Former Deputy CTO at Microsoft.
• Experienced in founding and scaling companies, including roles in web media, retail banking, global energy partnerships, and venture capital.
• Extensive governance experience on international public and private boards.

3. Zendesk’s AI and Customer Experience Strategy:

• Zendesk’s AI solutions are designed to enhance human connection and service experience.
• The company emphasizes quality assurance and workforce engagement in its AI products.
• Lila’s expertise will contribute to advancing Zendesk’s AI capabilities and customer trust.

4. CEO’s Endorsement:

• Tom Eggemeier, CEO of Zendesk, highlights Lila’s strategic and customer-centric approach.
• Emphasizes her role in navigating AI growth and enhancing Zendesk’s mission to deliver exceptional service.

5. Lila Tretikov’s Vision and Remarks:

• Excited to contribute to Zendesk’s efforts in elevating customer experience.
• Praises Zendesk’s responsible AI approach and its vast CX dataset.
• Looks forward to helping businesses leverage AI for improved customer interactions.

6. Additional Roles and Recognitions:

• Advisor on innovation to the United Nations.
• Independent director on the boards of Volvo Cars, Xylem, and Sophia Genetics.
• World Economic Forum Young Global Leader and Forbes World's 100 Most Powerful Women.

Lila Tretikov’s appointment to Zendesk’s Board of Directors represents a strategic enhancement of the company’s leadership. Her deep expertise in AI and technology is expected to drive further innovation and excellence in Zendesk’s customer experience solutions.