New AI-powered feature helps multi-location enterprises simplify the process of managing their online reputation

Yext, Inc., the leading digital presence platform for multi-location brands, has launched its expanded AI Review Generation solution. This innovative tool enables enterprises to request and manage reviews across over 80 supported review sites, including Google and Facebook, along with their own channels. The AI Review Generation feature simplifies the collection, management, and response workflows within a single platform, making it easier to build and protect online reputations.

The Importance of Customer Reviews

Recent data from Yext highlights that 71% of customers view reviews as crucial to their trust in a brand, and 69% expect responses within a week. With generative review responses and automated replies, businesses can efficiently handle numerous reviews in just minutes, significantly enhancing customer engagement while minimizing the need for large teams. By generating reviews across multiple touchpoints, Yext helps enterprises increase review volume, improve discoverability, elevate star ratings, and foster stronger connections with customers.

Key Features of Yext’s AI Review Generation

“I hear from customers every day that managing their reputation can feel overwhelming. However, we understand how critical this is for building trust and driving conversions,” said Chris Brownlee, Vice President of Product Management at Yext. “That’s why we are continuously seeking ways to simplify reputation management. With support for over 80 review networks, our AI-powered solutions make responding to reviews faster and easier than ever. Now, with the ability to request and manage both first- and third-party reviews, brands can more effectively enhance their star ratings and customer credibility.”

The expanded Review Generation capabilities include:

1. Review Invitations: Easily invite customers to share their feedback using pre-built and customizable email and text templates, featuring relevant brand information.

2. Review Generation URLs: Generate more reviews with unique, localized URLs that can be shared through invitations, business cards, ads, and receipts.

3. Customizable Settings: Tailor review generation settings to meet specific goals, such as managing invitation frequency and encouraging reviews on third-party sites.

4. In-Platform Analytics: Monitor review performance across all locations with comprehensive analytics, including success rates, average ratings, and conversion rates.

Customer Testimonials

Ochsner Health expresses optimism about the benefits of third-party review generation for its business. "We're excited about how the expanded capabilities in Yext's platform will enhance our ongoing reputation management efforts," said Maegan Floyd, Manager of Digital Marketing & Platforms at Ochsner Health. "It's crucial for us to ensure that our patients feel heard and know their feedback matters. The customizable tools and review collection process help us better understand and act on patient experiences, supporting our commitment to addressing patient needs while strengthening trust in our care."

Yext’s enhanced Review Generation capabilities build on the recent launch of Yext Social, reinforcing the company’s leadership in AI-driven reputation management solutions. By integrating social media and review solutions, Yext equips brands with the necessary tools to improve customer engagement, cultivate brand trust, and enhance performance metrics—all within a single platform.