Wilma AI Is Wildix’s Answer to Frictionless, Actionable Communication

Unified Communications just got smarter—and more proactive. Wildix, a global UCaaS leader, has officially launched Wilma AI, a multilingual communication specialist built on its proprietary agentic AI framework. Already embedded across 2,000+ business environments, Wilma is designed not just to listen, but to act.

Think of Wilma as the AI teammate who handles what you don’t have time for: capturing call notes, updating CRMs, triggering workflows, and routing customer queries—all in real time, all within your existing communications channels.

The announcement builds on Wildix’s recent launch of its agentic AI platform, marking a shift from passive AI tools to autonomous, outcome-driven assistants embedded directly into workplace communications.

“Wilma represents the next step in how teams work alongside AI—reliably, securely, and without friction,” said Emiliano Tomasoni, CMO at Wildix. “She’s built to take action where it matters.”

Not Just a Bot—A Business Teammate

Unlike traditional AI assistants that require prompts and integrations, Wilma is always-on and context-aware. She operates across voice, chat, SMS, WhatsApp, and web, seamlessly executing tasks without manual handoff.

From scheduling follow-ups in healthcare to restocking inventory by voice command in retail, Wilma blends into workflows, translating real-time conversations into backend actions. Her functionality is powered by Wildix’s agentic framework—AI designed to understand context, make decisions, and autonomously execute tasks.

She’s also fluent in over 15 languages, meaning global teams can collaborate without hitting language barriers. Whether it’s French at the front desk or Spanish via WhatsApp, Wilma keeps communications fluid and culturally aligned.

Deployment in Minutes, Not Months

Wilma can be deployed without code via Wildix’s no-code studio or integrated into complex environments through open APIs. Her integration flexibility makes her suitable for SMBs and enterprise organizations alike, regardless of infrastructure maturity.

More importantly, Wilma is fully GDPR-compliant, ensuring that automation doesn’t come at the cost of security or privacy—a crucial factor for industries like healthcare, public services, and finance.

Where Wilma Is Already Making an Impact

Wilma isn’t in beta—she’s live, and she’s already saving teams hours every week across sectors:

• Healthcare: Automates after-hours scheduling, patient follow-ups, and insurance checks—freeing up clinical staff to focus on care.

• Retail: Restocks inventory and escalates incidents without screens or manager intervention—just voice.

• Professional Services: Logs meeting notes, updates CRMs, schedules tasks, and routes follow-ups in real time.

• Education: Coordinates enrollment and inter-department communications.

• Public Sector: Handles inquiries, surfaces internal policies, and escalates citizen issues instantly.

She also bridges online-to-offline (O2O) environments. For instance, a query submitted online can trigger real-time updates in a brick-and-mortar location’s system—ensuring continuity across digital and physical touchpoints.

The Bigger Picture: From Call Summaries to Conversational Action

Wilma’s real innovation isn’t just in understanding language—it’s in closing the loop between communication and action. She turns dialogue into data, and data into decisions. It’s a major leap forward in contextual AI, especially for UCaaS platforms trying to evolve beyond video calls and messaging.

With Microsoft, Google, and Zoom pushing AI integrations into their platforms, Wildix’s agentic AI approach carves a distinct niche—less chat, more action.

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