Weave and Neo Team Up to Bring Smart Automation to Veterinary Clinics

Weave, the customer experience platform built for small and medium-sized healthcare businesses, has launched a new integration with Neo, the cloud-based veterinary practice management system from IDEXX. The collaboration aims to modernize veterinary clinic operations by automating repetitive tasks, enhancing communication, and improving the overall client experience.

In an increasingly competitive veterinary services market, operational efficiency and personalized care aren’t just nice to have—they’re business imperatives. This integration delivers on both, offering practices a smarter, more seamless way to stay connected with clients and their pets.

“This integration allows veterinarians to focus more on care and less on admin,” said a Weave spokesperson. “It’s about making every touchpoint count.”

What the Integration Unlocks

Here’s what veterinary practices get when they connect Weave with Neo:

• Appointment Reminders with Confirmation Writebacks: Automatically send reminders to clients and sync their responses in both Weave and Neo—helping reduce no-shows and manual follow-up.

• Automated Data Sync: Keep client contact details and appointment data consistently updated across platforms.

• Call Pop with Phones: When a client calls, their profile instantly appears, giving staff instant access to relevant information for more personalized service.

• Vaccination Reminders: Send automated texts so pet owners don’t miss important vaccination dates.

• Weave Reviews: Make it easy for clinics to collect and manage reviews on Google and Facebook—key for reputation management and new client acquisition.

• Missed-Call Texting: Respond automatically via SMS when a call is missed, helping practices convert more opportunities even when lines are busy.

• Text Writebacks: Seamlessly log SMS conversations into the Neo system, ensuring all communication is captured for continuity of care.

Veterinary clinics are often juggling tight schedules, emotional clients, and complex care plans—all while navigating outdated admin systems. This integration streamlines communications and ensures important updates don’t slip through the cracks, helping practices deliver care with confidence and convenience.

It also supports better payment experiences through Weave’s flexible billing tools, including text-to-pay, online payments, and patient-friendly payment plans—improving collection rates and reducing administrative overhead.

In short: Weave’s integration with Neo empowers veterinarians to spend more time treating pets and less time chasing down appointments, payments, or paperwork.

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