Regional Healthcare Insurer to Replace Incumbent and Benefit from AI Business Outcomes

Verint, a prominent provider of CX automation solutions, has been selected by a regional healthcare insurer to deploy AI business outcomes through the Verint Open Platform. By replacing existing applications and leveraging AI-powered bots, the insurer is taking steps to transform their contact centers and enhance customer experience through automation.

1. Adoption of Verint Open Platform for Enhanced AI Business Outcomes:

   • Selection of the Verint Open Platform over existing applications
   • Deployment of behavioral data hub and four AI-powered bots for improved outcomes
   • Focus on increasing CX automation and transforming business processes

2. Verint's Role in Customer Experience Transformation:

   • Verint's ability to help customers introduce CX automation capabilities swiftly
   • Utilization of AI-powered platform to drive automation and improve efficiency
   • Impact of the win on Verint's fiscal first quarter roadmap and bundled SaaS booking

Verint's partnership with the regional healthcare insurer signifies a strategic move towards leveraging AI technology for improved business outcomes and enhanced customer experience. By embracing the Verint Open Platform and AI-powered bots, the insurer is poised to modernize their operations and drive efficiency in contact centers, ultimately leading to transformative results in the healthcare insurance sector.