Verint®, The CX Automation Company™, has appointed Teresa Anania as Chief Customer Officer (CCO), signaling a renewed focus on delivering measurable business outcomes for its enterprise customers. Anania brings over 25 years of experience driving customer success across enterprise software, most recently serving as CCO at Sophos and previously at Zendesk and Autodesk.

“Teresa’s appointment reflects exactly where we are as a company,” said Dave Rhodes, CEO of Verint. “We’ve built one of the most powerful CX Automation platforms in the industry, delivering measurable AI business outcomes. Teresa’s experience with turning customer success into a competitive advantage will accelerate us to the next level.”

Turning Customer Success into Measurable Wins

Anania will oversee Verint’s global customer success, professional services, support, and renewals across both Verint and Calabrio customer bases. Her mandate: help customers achieve tangible results using the Verint CX Automation Platform, which combines AI, automation, and analytics to optimize customer experience.

“Verint is entering a new era,” Anania said. “My focus is turning our strengths into measurable wins for customers — because outcomes are the scoreboard.”

Anania’s appointment underscores a broader industry trend where post-sales engagement, retention, and measurable ROI are becoming central to enterprise software success. By aligning customer success with business outcomes, Verint aims to differentiate its CX Automation Platform and accelerate adoption across its enterprise and commercial segments.

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