Customers Now Benefit from Native Cloud-to-Cloud Platform Integration and Seamless Support

Verint® and Five9 have announced an enhanced partnership, introducing a cloud-to-cloud platform integration focused on AI-driven business outcomes. This integration strengthens the customer experience (CX) ecosystem by seamlessly connecting Verint’s and Five9’s cloud solutions, offering businesses unparalleled control and flexibility.

1. Enhanced Cloud-to-Cloud Integration:

   • The deeper integration between Verint Cloud Solutions and the Five9 Intelligent CX Platform simplifies connectivity for businesses, providing full cloud-to-cloud integration.
   • This unified platform enables organizations to leverage best-in-class AI solutions to optimize customer experience operations.

2. AI-Powered Business Outcomes:

   • The partnership emphasizes delivering tangible AI business outcomes, improving customer engagement through enhanced automation and intelligence across the CX spectrum.
   • Verint and Five9 aim to empower businesses with real-time data and analytics to drive smarter decisions and improve service efficiency.

3. Customer Choice and Flexibility:

   • Both companies are committed to giving customers freedom in selecting the best-fit technology solutions.
   • Five9’s VP of Sales, Jake Butterbaugh, noted the importance of providing customers with flexible solutions backed by industry-leading support services.

4. Strong Partner Ecosystem:

   • By deepening the partnership, Verint and Five9 are expanding their partner ecosystems, offering seamless access to both companies’ cloud technologies.
   • Customers benefit from superior control and choice in selecting CX automation solutions that best fit their needs.

5. Elevating Standards for CX Automation:

   • The integration sets new standards for excellence in customer experience by simplifying the implementation of AI-driven automation tools.
   • Verint’s John Bourne emphasized that the new connectivity allows customers to achieve AI business outcomes faster and more effectively.

The partnership between Verint and Five9 enhances the cloud-to-cloud connectivity of their platforms, providing businesses with cutting-edge AI-powered CX automation solutions. This integration will drive superior business outcomes and give organizations more control and flexibility in their customer experience strategies.