Twilio, the leading customer engagement platform, released its financial results for the first quarter ending March 31, 2025. The company reported strong revenue growth and improved profitability, driven by a disciplined operational approach and continued innovation in customer engagement solutions. CEO Khozema Shipchandler expressed confidence in the momentum gained and reiterated Twilio’s focus on delivering value for customers.

Twilio Q1 2025 Financial Highlights:

• Total Revenue Growth:

  • Reported total revenue of $1.17 billion

  • 12% year-over-year increase

• Communications Segment Performance:

  • Communications revenue reached $1.10 billion

  • 13% year-over-year growth

• Other Segment Revenue:

  • Segment revenue totaled $75.7 million

  • Marginal growth of 1% year-over-year

• Profitability Metrics:

  • GAAP income from operations: $23.1 million

  • Compared to a GAAP operating loss of $43.5 million in Q1 2024

  • Non-GAAP income from operations: $213.4 million

  • Up from $159.6 million in Q1 2024

• Earnings Per Share (EPS):

  • GAAP diluted net income per share: $0.12

  • Non-GAAP diluted net income per share: $1.14

  • Increased from $0.80 in Q1 2024

• Cash Flow:

  • Net cash from operations: $191.0 million

  • Free cash flow: $178.3 million

  • Slightly improved from Q1 2024 ($190.1M net cash; $177.3M free cash flow)

Leadership Commentary:

• CEO Khozema Shipchandler emphasized:

  • Ongoing revenue acceleration and operational discipline

  • A commitment to delivering innovative solutions

  • Confidence in continued growth and customer value creation

Additional Notes:

• Twilio will host a live Q&A conference call on May 1, 2025, at 2:00 p.m. PT / 5:00 p.m. ET.

• The webcast and earnings presentation will be accessible via the Investor Relations Website.

• Twilio continues to use its investor relations site and official X (formerly Twitter) feed @twilio for important disclosures.

Twilio’s first-quarter performance in 2025 demonstrates a return to sustainable growth, underpinned by strategic execution and innovation. With solid gains in both revenue and profitability, the company is well-positioned to maintain its leadership in the customer engagement space while delivering greater value to clients and stakeholders.