The new AI-assisted features help high-growth businesses strengthen consumer relationships by anticipating and summarizing current and future trends through reviews 

Trustpilot, a leading global online review platform, unveils innovative features designed to revolutionize how businesses engage with customer feedback, fostering trust and growth. By providing actionable insights and AI-powered tools, Trustpilot empowers businesses to enhance customer relationships and drive success in today's competitive landscape.

1. AI-Assisted Review Responses:

   • Utilizes AI to suggest response frameworks, reducing response time by over 30%.
   • Maintains the integrity of businesses' tone of voice while efficiently addressing customer feedback.

2. TrustScore Forecast:

   • Unique solution offering deeper insights into customer sentiment and satisfaction.
   • Enables businesses to predict growth trajectory and align strategies with customer-driven data.

3. Market Insights:

   • Harnesses AI to provide businesses with comprehensive market insights for benchmarking performance.
   • Facilitates agile strategy adaptation to stay ahead of evolving trends and consumer preferences.

4. Review Spotlight:

   • AI-powered tool illuminating key themes and trends within customer reviews.
   • Enables proactive issue resolution and empowers businesses to address customer concerns preemptively.

5. Additional Enhancements:

   • Includes single sign-on functionality and customizable business profiles on Trustpilot.com.
   • Further features and enhancements planned for Trustpilot Business users throughout the year.

With the introduction of groundbreaking features such as AI-assisted review responses, TrustScore Forecast, Market Insights, and Review Spotlight, Trustpilot equips businesses with powerful tools to harness the value of customer feedback. By fostering trust, facilitating proactive engagement, and enabling data-driven decision-making, Trustpilot empowers businesses to thrive in today's dynamic market landscape.