TrueDialog, a leading enterprise-grade SMS texting solutions provider, has announced that its Salesforce Marketing Cloud Engagement application is now available on Salesforce AppExchange. This integration expands upon TrueDialog's existing Salesforce Sales Cloud application, enabling seamless documentation of SMS activity across the Salesforce Cloud Ecosystem.

1. Enhanced SMS Capabilities for Salesforce Marketing Cloud:

• TrueDialog’s solution allows companies to integrate SMS steps into personalized marketing journeys.
• Businesses can utilize SMS for promotional campaigns, geo-targeted offers, order confirmations, triggered alerts, and account updates.

2. Bidirectional Integration Across Salesforce Clouds:

• TrueDialog is the only provider offering bidirectional SMS integration between Salesforce Marketing Cloud and other Salesforce Clouds, including Sales, Service, Commerce, and Education.
• This ensures consistent communication between businesses and customers across multiple Salesforce platforms.

3. 100% Native Salesforce Marketing Cloud Application:

• TrueDialog’s application is 100% native to Salesforce Marketing Cloud, allowing users to manage SMS communications directly within their existing workflows.
• No need to switch to external applications to integrate SMS steps into marketing journeys.

4. Unique Differentiators:

• TrueDialog offers both short and long code texting, along with automated 10DLC registration for long codes.
• TrueDelivery®, an SMS deliverability scoring tool, ensures optimal message delivery, enhancing campaign performance.

5. Streamlining Communication Across Salesforce Platforms:

• TrueDialog’s SMS solution provides cohesive communication across Salesforce Sales, Service, Commerce, and Education Clouds.
• This integration allows businesses to streamline marketing, sales, and customer service operations, enhancing customer engagement and satisfaction.

With TrueDialog’s enhanced SMS integration for Salesforce Marketing Cloud, businesses can deliver personalized, data-driven communications while maintaining seamless interaction across Salesforce platforms. This powerful tool helps organizations exceed customer expectations and streamline operations.