Total Expert, the leading customer engagement software provider for financial services, has announced Pete Karns as its new Chief Product Officer (CPO). This strategic appointment reinforces the company’s commitment to delivering advanced, purpose-built solutions for modern financial institutions in 2025 and beyond.

Elevating Customer Engagement with AI & Predictive Intelligence

Investment in Agentic AI & Predictive Intelligence – Total Expert is making major investments in AI-driven customer engagement solutions.
World-Class Leadership – Pete Karns brings 25+ years of experience in application software, corporate strategy, and product growth.
Focus on Customer Success – Strengthening Total Expert’s product roadmap with quality-driven, purpose-built solutions.

"We are making incredible investments into our product suite, and it’s critical to bring an experienced leader like Pete as we elevate our solutions,” said Joe Welu, Founder & CEO of Total Expert. "His expertise will be invaluable in driving customer success and innovation in financial services."

Pete Karns: A Proven Leader in Product & Strategy

25+ Years of Industry Experience – Led product growth and corporate strategy at Bonterra and IBM.
Expert in Driving Business Growth – Built high-performing teams and launched successful global product portfolios.
Multi-Disciplinary Leadership – Background spans sales, marketing, M&A, corporate strategy, quality assurance, and more.

"Total Expert’s capabilities and industry leadership are well documented. My focus is to bring our clients an elegant and durable combination of capabilities that enable them to create customers for life," said Pete Karns.

The Future of Total Expert: Innovation & Growth

Enhancing Financial Services Tech – Strengthening AI-driven customer engagement platforms.
Expanding Product Offerings – Delivering smarter, predictive solutions to help financial institutions grow.
Customer-Centric Roadmap – Ensuring quality, innovation, and long-term success for clients.

With Karns at the helm of product strategy, Total Expert is poised to redefine customer engagement in financial services through cutting-edge AI and predictive intelligence solutions.