Tidio, a leading AI-powered customer service platform, has announced the expansion of its proprietary Lyro AI to its email channel, significantly enhancing its help desk capabilities. With this new development, Lyro AI now delivers industry-leading automation across key customer support channels, including email, live chat, and social media, enabling businesses to streamline their support processes and provide faster, more accurate resolutions.

Key Features of the Lyro AI Expansion

1. Enhanced Automation Rates
Initially launched in Tidio's Live Chat, Lyro AI quickly achieved an average resolution rate of 58%, with peaks nearing 90%. By extending this functionality to email, Tidio now offers one of the most comprehensive AI-powered help desk platforms, allowing businesses to handle higher volumes of inquiries with greater speed and efficiency.

2. Immediate Response and Faster Resolutions

• Instant Answers: Lyro AI provides immediate responses to customer inquiries, eliminating wait times and reducing the need for human intervention.
• Faster Resolution: All inquiries, whether from chat, email, or social media, are managed through a unified dashboard, ensuring they are prioritized and resolved efficiently without missing any.

3. Seamless Multichannel Integration
Lyro AI integrates seamlessly across multiple channels, offering a 360-degree view of customer interactions. This comprehensive context helps support agents provide faster, more personalized service without switching between platforms.

4. Ease of Implementation
Businesses can begin utilizing Lyro AI almost immediately thanks to its simple onboarding and minimal setup requirements. The system can be trained using just a single URL from a business’s website, ensuring a smooth and quick adoption process.

5. Proven Success in the Field
Tidio’s expansion of Lyro AI has already been proven effective with Gecko Hospitality, a leading executive recruiting firm. Max Sealey, Support Services Manager at Gecko Hospitality, shared:

"About 90% of our conversations are now handled by Lyro, and in the vast majority of cases, the responses are perfect. Our biggest concern about AI hallucination has been unfounded, and Lyro has proven extremely reliable in handling recruitment inquiries, even generating over 250 new leads."

6. Business Benefits
By automating routine inquiries across email and live chat, businesses can boost customer satisfaction (CSAT) scores, improve efficiency, and free up resources to focus on more complex customer interactions.

Marius Laza, Chief Customer Officer at Tidio, explained:

"Tidio allows businesses to strike the right balance between automation and personal connection. With Lyro AI now supporting key channels like email and live chat, brands can handle routine inquiries faster while still maintaining a personalized touch for more complex issues."