Telecom Egypt, the country’s leading telecommunications provider, has partnered with Truecaller, the world’s top Caller ID and spam protection platform, to revolutionize customer interactions. Through this partnership, Telecom Egypt aims to provide a more secure, personalized, and seamless calling experience for its customers by integrating Truecaller’s Verified Business Caller ID and Video Caller ID solutions.

With growing concerns over spam and fraudulent calls, this collaboration ensures that Telecom Egypt’s customers can instantly recognize official calls, reducing uncertainty and enhancing engagement.

Features of the Partnership

1. Verified Business Caller ID for Secure Communication

• Telecom Egypt’s name, logo, and verification badge will be displayed on calls.

• Customers can instantly identify official calls, minimizing fraud risks.

• Builds trust and credibility, encouraging users to answer important calls.

2. Video Caller ID for Enhanced Customer Engagement

• Standard calls are replaced with customized videos to provide context before answering.

• Enables rich media caller ID, differentiating Telecom Egypt’s calls from others.

• Used for account updates, exclusive offers, and important service notifications.

3. Improved Customer Experience & Fraud Prevention

• Ensures trusted, transparent communication for Telecom Egypt customers.

• Reduces spam and unwanted disruptions, protecting user privacy.

• Strengthens customer relationships by enhancing communication clarity.

Industry Insights & Executive Comments

Ramy Kato, VP & Chief Customer Officer at Telecom Egypt, emphasized the partnership’s impact:

“This collaboration enhances customer experience by ensuring they recognize genuine communications, reducing disruptions, and improving overall trust in our services.”

Priyam Bose, Global Head of GTM and Developer Products at Truecaller, highlighted the innovation:

“By partnering with Telecom Egypt, we are enabling secure and trusted business communication, reducing fraud, and transforming customer experiences.”

Transforming the Telecom Landscape

This partnership between Telecom Egypt and Truecaller sets a new standard for secure and interactive customer communication. With over 2,500 businesses worldwide using Truecaller’s Customer Experience Solution, Telecom Egypt now leads the way in enhancing caller trust, reducing fraud, and personalizing communication in the Egyptian telecom industry.