Switzerland is rapidly emerging as a leader in the global AI-powered future of work, outpacing much of Europe in adopting automation, hybrid models, and responsible AI frameworks. According to a new report from Information Services Group (ISG), Swiss enterprises are moving beyond experimentation and into large-scale implementation of AI technologies — particularly autonomous agentic systems designed to boost efficiency, agility, and decision-making.

From Experimentation to Execution

“AI adoption in Switzerland has moved beyond experimentation to large-scale implementation,” said Uwe Ladwig, Managing Director at ISG. “The challenge now is to use AI to create new ways of working that enhance both productivity and employee well-being.”

The 2025 ISG Provider Lens® Future of Work Services report for Switzerland highlights how companies are developing transparent, responsible AI frameworks to build trust and ensure sustainable performance. These efforts reflect a broader shift from deploying AI as a tool for automation to embedding it within organizational culture and governance.

Governance, ESG, and the Employee-Centric Workplace

As AI adoption scales, governance has become a top priority in evaluating technology service providers. Enterprises are demanding clear accountability, explainability, and compliance structures before integrating AI into daily operations.

Environmental, social, and governance (ESG) mandates are also reshaping workplace modernization. Businesses are investing in carbon tracking, circular IT, and sustainability metrics as part of their digital strategies. Equally important, organizations are prioritizing employee-centric design to ensure that AI and digital tools enhance the overall workplace experience.

Redefining Collaboration and Productivity

Collaboration in Swiss enterprises is evolving rapidly as generative AI tools, including Microsoft Copilot, reshape productivity workflows. The report notes a shift from traditional service-level metrics to user experience and engagement indicators, helping companies quantify adoption and satisfaction.

This trend has led organizations to favor vendor-agnostic, interoperable systems that align with Swiss compliance and data protection laws. System integrators delivering flexible, AI-ready collaboration solutions are now in high demand.

Balancing Localized Compliance with Global Platforms

Swiss companies are navigating the balance between localized, regulation-focused support and the scalability of global AI-driven platforms. The digital employee experience (DEX) has emerged as a central theme, supported by telemetry and AI analytics that proactively detect and resolve performance issues.

Many enterprises are adopting Device-as-a-Service (DaaS) models for predictable costs, sustainable lifecycle management, and operational resilience. The reliance on nationwide field services remains crucial for maintaining continuity and meeting sustainability targets.

Mature AI Adoption and Emerging Trends

“Swiss enterprises are approaching AI adoption with notable maturity,” said Roman Pelzel, Principal Analyst at ISG. “They use strong governance to embed reliability and accountability into AI systems, ensuring consistent, transparent outcomes.”

The report also identifies rising interest in AIOps (AI for IT Operations) for intelligent automation and industry-specific workplace solutions designed to address unique vertical needs.

The Leaders of Switzerland’s Future of Work

The ISG analysis evaluated 40 service providers across six quadrants, spotlighting leaders such as Swisscom, TCS, and Wipro, which were recognized across all categories. Other notable leaders include Bechtle, Accenture, Capgemini, Deloitte, DXC Technology, and HCLTech.

Meanwhile, Stefanini, ITRIS One, NTT DATA, and Ricoh were named Rising Stars — firms with high potential and strong growth trajectories. Microland earned the title of ISG CX Star Performer for 2025, achieving the highest customer satisfaction scores among global workplace service providers.

A Model for Responsible, AI-Driven Innovation

Switzerland’s proactive approach to AI regulation, combined with a workforce focused on innovation and trust, has positioned the country as a blueprint for Europe’s digital transformation. As enterprises continue to integrate AI across operations, the Swiss model shows that productivity and responsibility can go hand in hand.

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