Swiss companies are increasingly adopting a cloud-native approach to managing data and workloads in public cloud environments, with a rising demand for service providers who can integrate AIOps and FinOps to automate operations and optimize costs. This trend is highlighted in the "2024 ISG Provider Lens™ Multi Public Cloud Services report for Switzerland" released by Information Services Group (ISG), a global leader in technology research and advisory.

Cloud-Native Approach Gaining Traction in Switzerland

According to the ISG study, cloud-native technologies such as containerization and microservices have become critical for companies looking to enhance their agility and scalability. As businesses migrate their workloads to public cloud platforms, they are placing increased importance on data security, cloud sovereignty, and regulatory compliance. Service providers are expected to use encrypted communication and access controls to ensure that sensitive data remains protected in these dynamic environments.

The Growing Role of AIOps and FinOps

The study reveals that AIOps and FinOps are becoming integral to Swiss companies’ cloud strategies. AIOps, which leverages artificial intelligence and machine learning, is being adopted to automate operational tasks, reducing the operational burden by 30 to 50 percent. Additionally, the integration of FinOps practices helps businesses monitor and optimize cloud resource usage, ensuring cost efficiency and scalability. Companies embedding FinOps into their strategies can identify savings potential and adjust quickly to changing demands.

Rising Complexity and the Need for Automation

As more companies embrace public cloud environments, the complexity of managing operations increases. The study notes that automated migration and operational services are gaining popularity as businesses seek to streamline their processes and reduce human error. AIOps, in particular, helps businesses automatically identify and address issues in real-time, while gaining valuable insights from big data analyses, which enhances decision-making.

The Pressure to Migrate to S/4HANA

Another notable trend highlighted in the ISG study is the growing pressure on SAP customers to migrate from their legacy ECC 6.0 platforms to the modern S/4HANA system before ECC support ends in 2030. While some companies have already completed the migration, the majority of users are still in the early stages, creating a window of opportunity for service providers to assist businesses in navigating this transition.

Evaluating Leading Providers in Switzerland

The study evaluates the capabilities of 65 providers across seven market segments, identifying key players in consulting, transformation services, managed services, and cloud optimization. Swisscom is recognized as a leader in six market segments, while other prominent companies like Accenture, Aveniq, UMB, AWS, and Microsoft lead in various categories. Additionally, HCLTech is named a "Rising Star" in two segments, indicating its promising future in the market.

Persistent Systems Earns ISG CX Star Performer Award

Persistent Systems stands out as the 2024 ISG CX Star Performer among public cloud service providers, achieving the highest customer satisfaction scores in the ISG Voice of the Customer survey. This recognition underscores Persistent Systems' exceptional customer experience and performance in the public cloud sector.

The ISG report reflects a rapidly evolving landscape in the Swiss public cloud services market, with an increasing emphasis on cloud-native technologies, automation, and cost optimization. As businesses move towards more complex, multi-cloud environments, AIOps and FinOps will continue to play a critical role in ensuring that companies can scale efficiently while controlling costs.