Squaretalk Partners with LoopBridge to Enhance Customer Insights | Martech Edge | Best News on Marketing and Technology
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Squaretalk Partners with LoopBridge to Enhance Customer Insights

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Squaretalk Partners with LoopBridge to Enhance Customer Insights

Squaretalk Partners with LoopBridge to Enhance Customer Insights

EIN Presswire

Published on : Aug 16, 2024

Squaretalk, a leading contact center software provider, is excited to announce a strategic partnership with LoopBridge, a product management copilot that aligns products with customers' real needs. This collaboration aims to enhance business understanding of client needs through advanced AI analysis of call data.

  • AI-Driven Insights:

    • LoopBridge’s AI algorithms analyze calls made through Squaretalk’s platform.
    • This analysis identifies core customer desires, highlights recurring pain points, and captures critical feedback for optimizing sales pitches and product backlogs.
  • Seamless Integration:

    • The integration eliminates the need for manual file uploads by combining LoopBridge’s insights with Squaretalk’s unlimited call recording storage.
    • This integration speeds up analysis and provides a comprehensive view of how product functionalities impact customer satisfaction, identifying unused features and areas for improvement.
  • Enhanced Sales and Product Development:

    • Analyzing objections raised during calls helps reveal misalignments between product representation and actual performance.
    • Sales call analysis provides insights into market reception for new features or services, enabling agile responses and improvements.

Statements from Leaders

  • Elie Rubin, CEO of Squaretalk:

    • “We are thrilled to partner with LoopBridge. This collaboration will provide Squaretalk clients with invaluable insights into their customers’ motivations and requirements, enhancing their outbound campaigns.”
  • Liad Itzhak, CEO & Founder of LoopBridge:

    • “Combining our AI analytical systems with Squaretalk’s robust communication software will allow companies to focus on what truly matters, delivering real value and integrating the voice of the customer into their decision-making processes.”

The integration of LoopBridge’s AI capabilities with Squaretalk’s contact center software empowers businesses to gain a deeper understanding of customer needs and improve both product offerings and sales strategies. This partnership is available to all existing Squaretalk clients, promising enhanced efficiency and customer alignment.