Global enterprise support leader Source Support Services has named Jim Kirby as its new Chief Executive Officer and member of the Board of Directors, succeeding longtime CEO Mike Stolz, who retires after a decade of transformative leadership. The appointment signals a strategic growth phase as the company expands its reach in information technology, life sciences, and industrial automation sectors.

Kirby brings more than 30 years of executive experience in the technology, managed services, and industrial automation arenas, having most recently served as Vice President of Service Advantage at Ricoh Americas. His career includes leadership roles at Honeywell, HP, and emerging tech firms, with a consistent track record of building high-growth businesses and driving operational excellence.

“Jim’s deep expertise and operational leadership make him the ideal leader to guide Source Support into its next chapter,” said Jack Vander Leeuw, Managing Director at Capitala Group and Source Support board member. “We’re confident that under his leadership, the company will strengthen its presence in existing markets and successfully expand into new ones.”

Outgoing CEO Mike Stolz, who led Source Support’s successful entry into the global medical OEM market, will remain on the board and serve as a strategic advisor to ensure a seamless transition.

Scaling Global Service with Technology-Led Precision

Kirby takes the helm at a pivotal moment. As AI, high-performance computing, and cloud infrastructure reshape global demand for enterprise services, Source Support is positioning itself as a core partner for OEMs navigating complex, regulated environments.

“The company’s legacy of service excellence, powered by the Source Central platform and Source Techworks workforce, is unmatched,” said Jim Kirby. “We’re uniquely positioned to help OEMs meet modern infrastructure demands with agility, innovation, and global scale.”

Source Support’s hallmark is its Source Central™ platform — a proprietary service management system enabling real-time case tracking, documentation, analytics, and deployment of a global network of certified field engineers. Integrated within this system is Source Techworks™, a curated workforce of technical experts delivering services in over 120 countries.

Supporting Mission-Critical Systems Around the Clock

Source Support’s offerings include 24x7 onsite repairs, preventative maintenance, hardware upgrades, and installations across industries where uptime is non-negotiable. Its clients span from IT infrastructure providers to medical device manufacturers and industrial automation OEMs.

Through its Source Academy, the company ensures continuous upskilling and certification, aligning its workforce with emerging technologies and compliance requirements.

About Source Support Services

Source Support Services provides enterprise-grade support solutions tailored for OEMs in IT, life sciences, and industrial automation. Operating across 120+ countries, the company combines advanced service management platforms with a global technical workforce to deliver efficient, scalable, and compliant support at scale. Learn more at www.sourcesupport.com.

About Capitala Group

Capitala Group is a $3 billion asset management firm providing growth capital to lower middle market companies across North America. With a 20+ year track record and investments in over 150 companies, Capitala partners with management teams to unlock long-term value. Visit www.capitalagroup.com for more.

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