Sojern Launches Guest Experience Solutions in Europe, Elevating Hospitality Standards | Martech Edge | Best News on Marketing and Technology
Sojern Launches Guest Experience Solutions in Europe, Elevating Hospitality Standards

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Sojern Launches Guest Experience Solutions in Europe, Elevating Hospitality Standards

Sojern Launches Guest Experience Solutions in Europe, Elevating Hospitality Standards

PR Newswire

Published on : May 15, 2024

Sojern introduces its Guest Experience Solutions (GES) to Europe, empowering hotels to deliver personalized experiences and boost revenue. The suite, including AI Smart Concierge and Reputation Manager, elevates guest satisfaction and loyalty.

  1. Expansion in Europe:

    • Sojern's GES launch begins in Spain, Italy, the UK, and Ireland, with France and Portugal to follow.
    • Acquiring VenueLytics in 2023 enhanced Sojern's capabilities, integrating it as GES, to provide holistic guest experiences.
  2. Success in North America:

    • Testimonials from AAHOA highlight increased guest satisfaction and revenue post-implementation of GES.
    • GES adoption leads to real-time data access and revenue growth for hoteliers.
  3. Collaboration with GetYourGuide:

    • Sojern collaborates with GetYourGuide to enhance guest experiences by offering diverse activities across 10,000 cities.
    • GetYourGuide's CMO emphasizes the digital shift in travel planning and the importance of technology in enhancing guest experiences.
  4. Addressing Guest Expectations:

    • Guest Experience Solutions address the growing demand for personalized experiences, leveraging AI and real-time data.
    • Sojern's tools automate guest communications, gather feedback, and foster long-term guest relationships.
  5. Key Features of GES:

    • AI Smart Concierge reduces front desk calls and boosts guest engagement by up to 600%.
    • Reputation Manager streamlines feedback management, improving Net Promoter Scores by 35%.
    • Guest Marketing Suite enhances guest relationships and drives ancillary revenue through tailored communication.

Sojern's Guest Experience Solutions revolutionize hospitality by providing hoteliers with the tools to deliver exceptional guest experiences and maximize revenue. With a focus on personalization and innovation, Sojern strengthens its position as a leader in travel marketing technology.