communications customer experience management
Published on : Dec 16, 2022
Market Leading CCM Vendor Rated Highly by G2 Users and Identified for its Large Market Presence
Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced it was named as a Leader in the G2 Grid® for Customer Communications Management (CCM) Software due to a high customer satisfaction score and large market presence.
The G2 Grid® represents the democratic voice of real software users. G2 rates products from the Customer Communications Management category algorithmically based on data sourced from product reviews shared by G2 users and data aggregated from online sources and social networks. Technology buyers can use this Grid® to help them quickly select the best products for their businesses and to find peers with similar experiences.
As part of The Conversation Cloud™ platform, Smart Communications’ award winning CCM solution, SmartCOMM™ helps enterprises deliver personalized, interactive conversations via their customers’ preferred channels at tremendous scale while improving internal efficiencies and collaboration that creates ROI. Examples of Smart Communications user reviews include:
“To thrive in these challenging times, we are seeing our clients examining the ways they can drive more customer loyalty and revenue by improving the customer experience via digital interactions on the customer’s preferred channel. Delivering great digital experiences requires companies to streamline internal efficiencies by replacing disparate legacy systems with modern cloud technology that is easy to use by employees,” said James Brown, CEO of Smart Communications. “These high customer satisfaction scores are another validation of why Smart Communications is considered the market leader in CCM.”
Other recognitions that Smart Communications received in 2022 includes: the prestigious IDC Fintech Rankings, Hot Customer Experience (CX) Solution Company, Xplor International Technology of the Year Award, Guidewire Innovation Award, WealthTech100 List, and InsurTech100 List. The company also was named as a Leader in 3 analyst evaluations including IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022, 2022 Aspire CCM-CXM Leaderboard and the Aragon Globe for Workflow and Content Automation, 2022.