Smarsh, a global leader in communications data and intelligence, has introduced its groundbreaking Annual Services Plan (ASP). This innovative service delivery model offers Smarsh Enterprise Platform customers enhanced flexibility and predictable costs, replacing traditional legacy service models. ASP enables companies to access a portfolio of professional and managed services, perfectly tailored to meet their dynamic, year-to-year business needs.

1. The Flexibility of ASP:

• ASP is a first-of-its-kind offering in the digital communications governance industry. It allows companies to adopt services at their point of need without being locked into a legacy Statement of Work (SoW) model. Kim Crawford Goodman, CEO of Smarsh, emphasizes that ASP provides large enterprises with "predictable budget implications" while keeping them agile and ready to adopt advanced technologies like AI surveillance models and new communications capture channels.

2. On-Demand Access to Expert Services:

ASP grants access to Smarsh's subject matter experts across four critical areas, each designed to maximize the value of Smarsh technology solutions:

• Managed Services: Extending operational capabilities across communications supervision, surveillance, and administration, freeing internal resources and embedding expertise for AI and machine learning risk detection.
• Adoption: Optimizing and accelerating the configuration of Smarsh technology to ensure regulatory compliance and alignment with internal processes and workflows.
• Training and Smarsh University: Offering instructor-led sessions, comprehensive knowledge base articles, and e-modules to empower customer teams with deep platform knowledge and technical skills.
• Data Services: Allowing customers to securely import, export, and consolidate communications data, enabling seamless integration with downstream applications like e-discovery.

3. Enhanced Enterprise Support:

Rohit Khanna, Chief Customer Officer at Smarsh, highlights that the ASP is a "groundbreaking next step" for enterprise customers. With strong demand for the service, Smarsh plans to expand the offering to more customers in the coming months. The ASP model helps businesses fully leverage Smarsh’s digital communications compliance and data analytics capabilities while staying ahead of evolving regulatory requirements.

4. Customized Service Plans and Innovations:

• ASP customers receive personalized guidance to map their annual service needs, plan key milestones, and swap services as their business demands evolve. This subscription-based model gives companies control over how and when they allocate their ASP budget, ensuring cost predictability. Additionally, clients benefit from ongoing innovations in Smarsh’s service offerings as they become available.

The Smarsh Annual Services Plan provides a forward-thinking approach to enterprise communication governance. Offering a range of expert services, including AI risk detection and comprehensive data services, ASP empowers businesses to stay agile, compliant, and prepared for change. With tailored support and predictable costs, Smarsh customers can confidently navigate the complexities of today’s digital communication landscape.