Next Generation 911 Integrates Voice, Data, Real-Time-Text and Video for Enhanced Accessibility and Reliability

Sinch, a leader in transforming communication through its Customer Communications Cloud, today announced significant advancements in emergency communications with its Next Generation 911 (NG911) technology. By incorporating a variety of multimedia options such as voice calls, real-time text (RTT), Internet of Things (IoT) data, and video Sinch enhances accessibility and ensures more reliable communication compared to traditional voice-only 911 services. These innovations provide first responders with critical, real-time data, thereby improving response times and overall public safety.

Commitment to Public Safety

"We are committed to enhancing public safety by continuously pushing the boundaries of NG911 solutions," stated Chandy Ghosh, Chief Operating Officer and General Manager of Emergency Services at Sinch. "Our cutting-edge technology not only makes emergency communications more accessible and reliable—especially for individuals with hearing or speech impairments—but also integrates multimedia options like voice calls, RTT, IoT data, medical records, and video. This allows us to build safer, more connected communities across the United States."

Leading Role in NG911 Services

Sinch is at the forefront of NG911 services in the U.S., transforming emergency communication infrastructure and processing over 40% of the NG911 traffic in available markets. With its public-safety-grade nationwide 911 network, Sinch processes more than 4 million 911 calls each month and connects with over 5,000 public safety answering points (PSAPs) across the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. Emergency call centers (ECCs) upgraded to accept NG911 features gain access to comprehensive, real-time information that enhances public safety and response efforts.

Key Features of Sinch's NG911 Platform

A standout feature of Sinch's NG911 platform is its ability to deliver precise, real-time location data to emergency responders. The addition of multimedia data—such as live video feeds, medical records, or building floor plans—further enriches the information available, providing responders with a clearer understanding of situations before they arrive on the scene. This blend of multimedia capabilities and accurate location tracking makes Sinch's NG911 infrastructure vital for modernizing and enhancing the effectiveness of emergency services. Moreover, RTT functionality enables instant text-based communication for individuals with hearing or speech impairments, ensuring equitable access to emergency services.

Infrastructure and Collaboration

Sinch's geo-redundant infrastructure guarantees data security, reliability, and compliance with FCC and DHS regulations while facilitating seamless integration with existing systems. Collaborations with mobile network operators (MNOs) and NG partners have been instrumental in expanding the reach and effectiveness of Sinch's NG911 services, promoting the widespread adoption of advanced communication technologies across networks.

Successful Deployments

Sinch's NG911 technology deployments, including the first statewide NG i3 location services implementation in Massachusetts and further implementations in West Virginia and Louisiana, have significantly improved location data precision, crucial for faster emergency response. RTT capabilities have similarly enhanced communication in states like Illinois, Texas, Florida, West Virginia, Louisiana, and Nebraska, highlighting Sinch's leadership in NG911 services across the country.

Future Plans

Sinch plans to continue expanding its NG911 services across more states in the U.S., exploring opportunities to adapt these technologies for international markets. The company is also focused on advancing NG911 capabilities, including IoT video and data integration, to provide even more comprehensive communication features for emergency services.