Sinch, a leader in customer communications, is advancing the adoption of Rich Communication Services (RCS) through its Customer Communications Cloud. With secure, branded, and interactive messaging solutions, Sinch empowers brands and carriers to transition from SMS to RCS effortlessly, enhancing customer engagement across the journey. From messaging APIs to SaaS tools, Sinch offers businesses the tools they need to unlock the full potential of RCS.

1. Sinch’s RCS Upscale Solution:

• Seamless transition from SMS to RCS without additional costs or integration changes.
• Includes SMS fallback for markets where RCS is not yet fully supported.
• Delivers high engagement rates, making it ideal for transforming customer experiences.

2. Widespread Use and Success Stories:

• Millions of RCS business messages sent each month.
• Used by brands like EasyPark, Micromania-Zing, North American delivery companies, and banks in Latin America and India.
• Proven to improve customer engagement and satisfaction.

3. The Impact of iOS 18 and RCS Universal 2.4:

• iOS 18 introduces RCS support, uniting messaging across Apple and Android devices.
• Enables richer, interactive messaging experiences for consumers.
• Supports broader adoption of RCS Business Messaging (RBM), providing brands with a new tool to engage customers.

4. Sinch’s Advanced Tools and Partnerships:

• Omnichannel Connector on Salesforce AppExchange for dynamic, interactive campaigns.
• Backed by Sinch’s global super network and direct operator connections.
• Preferred partnership with Google enhances RCS capabilities, ensuring a smooth rollout.

5. Flexible Solutions for Businesses:

• Sinch’s API-first platform and SaaS tools allow brands to easily adopt RCS.
• Provides businesses with the flexibility to upgrade to richer, more interactive messaging experiences.
• Supports simple transactional messaging as well as more dynamic customer interactions.
  
  

As RCS adoption continues to grow, Sinch remains at the forefront of this technological shift. With flexible solutions that cater to both businesses and carriers, Sinch makes it easy to scale up from SMS and deliver richer, more personalized customer engagements. The company’s strong partnerships, robust platform, and global network position it as a leader in driving the next era of business messaging.