Zoom’s AI Companion custom add-on triggers actionable workflows in ServiceNow Now Assist to keep projects moving forward

At Zoom’s annual partner and customer event, Zoomtopia 2024, ServiceNow and Zoom announced an expanded strategic alliance aimed at enhancing collaboration and productivity across enterprises. This partnership will integrate their generative AI technologies ServiceNow Now Assist and Zoom AI Companion in the first half of 2025, enabling advanced workflow automation for tasks and activities across both platforms.

Meeting the Demand for AI Tools

• Rising Demand for AI:

  • Organizations increasingly seek AI tools that enhance productivity and facilitate seamless project management across critical business applications.
  • According to Gartner®, 92% of employees express a desire for AI to assist with administrative tasks and summarize information effectively.

• Streamlining Processes:

  • The new integration of GenAI aims to expedite and streamline workflows, allowing employees to maintain momentum in their projects.

Leadership Insights

• Bill McDermott, Chairman and CEO of ServiceNow:

  • Emphasized that CEOs are transitioning from mere fascination with AI to implementing AI-led business strategies for significant operational improvements.
  • Highlighted the integration's goal of transforming conversation into immediate action, saving time, and reallocating resources to focus on critical tasks.

• Eric S. Yuan, Founder and CEO of Zoom:

  • Noted the collaboration enhances user experiences across both platforms through GenAI capabilities and embedded user interfaces.
  • Stressed the integration’s potential to elevate productivity by minimizing administrative time and streamlining workflows.

Enhancing Efficiency with Generative AI

• Seamless Information Flow:

  • The integration aims to create a smooth exchange of information during team collaborations.
  • For instance, during virtual meetings, the Zoom AI Companion will summarize and transcribe discussions, turning actionable items into tasks linked to ServiceNow workflows.

• Post-Meeting Automation:

  • After meetings, the AI Companion will collaborate with Now Assist for Strategic Portfolio Management (SPM) to initiate the appropriate workflows.
  • This includes automatically creating tickets, assigning tasks to team members, and sending email notifications to attendees with insights and summaries of deliverables.

Expanding the ServiceNow-Zoom Partnership

• Transforming Conversations into Actionable Data:
  • This integration builds on the existing partnership, taking unstructured conversations and converting them into structured data connected to intelligent workflows.

The expanded alliance between ServiceNow and Zoom, highlighted at Zoomtopia 2024, marks a significant step toward leveraging generative AI to enhance collaboration and productivity in the enterprise space. With this integration, organizations can look forward to streamlined workflows, improved task management, and an overall boost in efficiency, paving the way for a new era of intelligent work environments.