customer engagement
Business Wire
Published on : Oct 25, 2023
Seismic, the global leader in enablement, today announced its Fall 2023 Product Release which brings several new generative AI-powered capabilities to the Seismic Enablement Cloud, including two major innovations in Aura Copilot and Seismic for Meetings. In addition, the company launched Seismic Exchange, a new centralized hub for all Seismic partner apps, integrations, and solutions for customers to get the most out of their tech stack.
Seismic customers, as well as the wider enablement industry, have demonstrated a strong interest in applying AI to their go-to-market (GTM) processes. In fact, a significant majority (93%) of GTM leaders attribute their plans to increase investment in enablement tech to the advancements in AI, according to a new Seismic report. That’s because infusing AI into their GTM processes has led to positive business outcomes – 92% agree that it has improved operational optimization, enhanced buyer experience (93%), improved agility and speed-to-market (91%), and GTM efficiency (94%).
“Seismic Aura continues to get smarter and better, leading to AI-powered products like Seismic for Meetings which will automate – and in some cases, eliminate – manual tasks for salespeople like meeting preparation, summarization, and follow-up,” said Krish Mantripragada, Chief Product Officer, Seismic. “Our new offering of Aura Copilot packages AI insights, use cases, workflows, and capabilities to enable our customers to grow and win more business. We’re excited to deliver these new innovations from our AI-powered enablement roadmap to our customers and show them what the future looks like this week at Seismic Shift.”
New products and offerings available to Seismic customers in the Fall Release include:
“Five9 is proud to work with an enablement partner like Seismic, which aligns our entire team and makes us more effective. Seismic’s new generative AI innovations will ensure our team is sharing personalized, up-to-date content with our customers,” said Esther Friend, VP of Sales Efficiency and Transformation at Five9. “The AI-powered features of the Seismic Enablement Cloud will mean that our sales team will always have the latest and greatest content at their fingertips, and they can now receive intelligent coaching and feedback right within the same platform – helping them be more productive and effective when serving our customers. Five9 has invested heavily in generative AI to provide innovative new solutions to our customers as part of our Intelligent CX platform and are hearing from our customers that this is transforming their business and customer experience.”