SANDSIV, a leader in AI-powered experience management solutions, has launched Insight Narrator, a groundbreaking enhancement to the sandsiv+ Voice of the Customer and Voice of Employee platform. This innovative tool offers instant feedback summaries and personalized recommendations, equipping managers with actionable insights for swift and effective decision-making.

1. Overview of Insight Narrator:

• Purpose: Enhances the sandsiv+ platform with AI-driven analytics.
• Capabilities: Provides instant feedback summaries and personalized recommendations.
• Goal: Empowers managers with actionable insights for rapid decision-making.

2. Features and Benefits:

• Simplified Data Visualization: Converts complex graphical data into concise narrations.
• Pro's & Con's Recommendations: Offers actionable suggestions for meaningful improvements.
• SWOT Analysis: Facilitates comprehensive SWOT analyses for strategic decisions.
• Optimized Journey Mapping: Refines customer journey mapping to improve satisfaction and retention.

3. Technical Aspects:

• AI Technology: Utilizes advanced Large Language Model technologies.
• Integration: Available in both cloud and on-premises environments with high security standards.

4. Industry Reactions:

• Roger Nicholas, Director, Customer Experience, Island Analytics & Marketing: Praises the continual innovation and value addition of sandsiv+.
• Jim Davies, SANDSIV Advisory Board Member: Commends the impactful AI solutions and their effect on client experiences.
• Prachi Rohira, Everest Group Analyst: Highlights SANDSIV’s effective use of generative AI to derive actionable insights from complex feedback.

5. Availability:

• Current Status: Insight Narrator is now available for all sandsiv+ clients and integrates with various CX and EX software.
• Access: Partners can use this tool at no additional cost.

The launch of Insight Narrator represents a significant advancement in AI-powered analytics for customer and employee experience management. By transforming individual feedback into actionable insights, SANDSIV continues to lead the industry in providing tools that enhance decision-making and operational efficiency.