Cyara, the leading AI-powered Customer Experience (CX) Transformation Platform, has announced a significant leadership change. Effective October 31, 2024, Rishi Rana will transition from President to CEO, bringing his extensive experience in driving global growth and innovation. Alok Kulkarni, Co-Founder and CEO since Cyara's inception, will shift to the role of Non-Executive Chairman of the Board of Directors.

Key Leadership Transitions and Roles

• Rishi Rana’s Promotion to CEO

  • Rishi Rana has been with Cyara as President since August 2023.
  • Previously held key roles at PowerSchool, leading strategy and growth across three business units and helping the company achieve a multi-billion-dollar valuation.
  • Known for a customer-centric approach and proven track record in scaling operations.

• Alok Kulkarni’s New Role

  • Kulkarni, who co-founded Cyara and served as CEO for over 18 years, will become the Non-Executive Chairman.
  • His new focus will be on providing strategic oversight, aligning the board, and building relationships with key stakeholders.

Rana's Vision for Cyara’s Future

• Customer-Centric Leadership

  • Rana’s approach will emphasize a growth mindset centered on execution, energy, and empathy.
  • Plans to focus on customer-first innovation, leveraging advancements in Generative AI (GenAI) to improve customer experiences.

• Strategic Growth Initiatives

  • Aim to enhance Cyara’s global impact through strategic partnerships and acquisitions.
  • Intention to continue Cyara’s momentum by aligning the company’s innovations with evolving CX demands.

Statements on the Leadership Transition

• Rishi Rana

  • Rana expressed his enthusiasm, stating, “I look forward to building on this legacy, accelerating our momentum, and working with our talented teams and valued customers to take Cyara to new heights.”

• Alok Kulkarni

  • Kulkarni, as Non-Exec Chairman, affirmed his commitment to supporting Cyara’s strategic direction and fostering valuable stakeholder relationships.

• Vikram Verma, Lead Independent Board Director

  • Praised Rana’s dedication to customer experience and expressed confidence in his leadership to guide Cyara into a transformative new chapter.
  • Acknowledged Kulkarni’s leadership over 18 years, which has positioned Cyara as an industry leader in CX transformation.

This leadership transition marks an exciting chapter for Cyara, with Rishi Rana poised to drive innovation and expansion while retaining a strong customer-first focus. With Rana’s expertise and Kulkarni’s continued guidance, Cyara is well-positioned to further its mission of enabling flawless customer experiences.