RingCentral, Inc. (NYSE: RNG) has once again been named a Leader in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS)—marking its 11th consecutive year in the Leaders quadrant. This consistent recognition underscores RingCentral’s dominance in the UCaaS market and its continued commitment to AI-driven innovation.

In addition to this placement, RingCentral ranked #1 in two of six Use Case categories and tied for the top spot in another in the Gartner Critical Capabilities for UCaaS report. These rankings highlight the company’s ability to deliver reliable, intelligent communication experiences that power business agility and human connection at scale.

Transforming Voice Into Business Intelligence

Kira Makagon, President and Chief Operating Officer at RingCentral, emphasized the impact of AI on modern communication:

“AI has fundamentally changed how businesses engage with their customers — empowering people in every role and unleashing an entirely new era of human potential,” Makagon said.

She added that RingCentral is turning voice—the most essential form of communication—into a strategic business asset. By analyzing and enhancing voice interactions through AI, the company enables enterprises to make smarter, faster, and more informed decisions.

This transformation moves communication beyond connectivity—it becomes an intelligence layer driving performance, customer satisfaction, and operational insight.

AI Innovation at the Core of Unified Experiences

RingCentral’s flagship RingEX™ platform remains one of the most trusted UCaaS solutions in the market, consistently praised for its:

• High reliability and uptime across global deployments

• Intuitive, feature-rich telephony and mobility

• Seamless integrations with leading third-party applications and workflows

At the same time, RingCentral continues to expand its influence through RingCX™, its AI-first Contact Center as a Service (CCaaS) platform. By combining UCaaS and CCaaS under one intelligent ecosystem, RingCentral provides unified employee and customer experiences that drive measurable business outcomes.

This integrated approach allows organizations to bridge the gap between internal collaboration and external engagement, improving responsiveness and strengthening customer loyalty.

A Decade of Consistent Leadership

Being named a Leader for 11 consecutive years in Gartner’s Magic Quadrant is no small feat. It reflects RingCentral’s sustained excellence in innovation, reliability, and customer satisfaction—key differentiators in a market rapidly evolving under the influence of AI.

As hybrid work models persist and enterprises demand more adaptive communication infrastructures, RingCentral’s AI-powered ecosystem continues to stand out for its scalability, open architecture, and analytics-driven insights.

The company’s long-term vision centers on transforming every voice interaction into actionable intelligence, reinforcing its position at the intersection of communication, AI, and enterprise productivity.

Industry Implications

RingCentral’s recognition signals a broader trend: Unified Communications is shifting from a connectivity tool to an intelligence platform. Competitors like Microsoft, Zoom, and Cisco are investing heavily in similar AI integrations, but RingCentral’s long-standing expertise and early adoption of AI in voice and collaboration keep it ahead of the curve.

The 2025 Gartner UCaaS report reaffirms that AI-native communication ecosystems will define the next phase of digital transformation. For RingCentral, that future is already here.

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