Fully compliant UCaaS solution, Global RingEX Select™, backed by certifications from DoT & TRAI, now available across India via new PAN-India license

RingCX™ native contact center brings robust omnichannel and AI-powered capabilities to agents/supervisors for enhanced customer experiences

RingCentral Inc., a global leader in AI-powered business communications, has announced its receipt of a PAN-India license from the Department of Telecommunications (DoT). This milestone allows RingCentral to operate across all 22 telecommunications circles in India, positioning itself as the first cloud provider to offer fully-compliant Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions in the region.

1. Global RingEX Select:

   • Connects multinational organizations with their India branch offices.
   • Facilitates seamless communication and collaboration through messaging, video, and phone services.

2. RingCX:

   • A user-friendly omnichannel contact center solution.
   • Provides personalized, high-quality customer experiences.

3. Combined Benefits:

   • Together, Global RingEX Select and RingCX enhance customer service and optimize workforce collaboration.

Insights from Leadership

• Sathesh Murthy, SVP of Engineering and GM India:
  • Highlights the significance of the PAN-India license as a transformative opportunity for RingCentral.
  • Emphasizes the reliability and security of their cloud solutions for multinational organizations.

Customer Testimonials

• Philippe Bourdon, CIO at Mastech Digital:
  • Shares the challenges faced with previous providers and praises the peace of mind that comes with RingCentral’s compliant solutions.
  • Notes the rapid deployment of services, enhancing communication within 10 days.

Transformative Value of UCaaS and CCaaS

• Streamlined Workflows: Reduces technology overhead and enhances operational efficiency.
• Consistent Customer Experience: Improves engagement strategies across all communication touchpoints.

Key Benefits

• Fully Compliant Cloud Phone: The first global cloud phone service in India, certified by DoT and TRAI.
• Reliable Service: Offers 99.999% uptime with top-tier security.
• Native Omnichannel Experience: Enables seamless customer interactions across various channels.
• AI-Powered Customer Engagement: Enhances agent performance through real-time guidance and automated monitoring.

RingCentral’s expansion into India marks a significant advancement in global communication capabilities, aligning with the country's digital transformation initiatives. With its innovative cloud solutions, businesses of all sizes can enhance their communication and customer engagement strategies effectively.