RingCentral, a leader in AI-powered business communications, has introduced the AI Assistant for RingEX customers at no additional cost. This advanced tool simplifies daily tasks by automatically generating call notes, summarizing meetings, and providing translation for text and chat messages, giving teams more time to focus on strategic work. Already benefiting industries such as healthcare, finance, and retail, the AI Assistant is recognized for its accuracy and efficiency.

Key Features of RingCentral AI Assistant

• Real-Time Call Notes and Summaries

  • Automatically transcribes calls, captures key points, and highlights action items. This feature enhances call engagement and ensures no detail is overlooked.

• AI Writer and Translator for Messages

  • Supports text and chat in multiple languages, including English, Spanish, and German, while polishing content to match the preferred style and tone.

• Unread Message Recap

  • Summarizes missed messages in group chats, allowing users to quickly catch up on conversations without scrolling through long chat histories.

• Meeting Highlights

  • Generates video highlights and searchable summaries, including keyword-based clips and replays by speaker, improving accessibility and engagement for remote or missed meetings.

• Live Transcription and Closed Captioning

  • Provides real-time transcription and captions for calls and video meetings, making conversations accessible and easier to follow.

Impact on Business Operations

According to early access participants, AI-powered note-taking significantly improved daily operations, with 92% of users recognizing its importance for their business. For example, the Detroit Pistons reported that AI-driven meeting notes enhanced their strategic planning, allowing the team to stay organized and aligned during fast-paced preparations.

Industry Recognition and Core Principles

RingCentral AI is built on core principles of trust, multimodality, openness, and purpose-specific design, ensuring it meets varied business needs. Recognized by Gartner in the 2024 Magic Quadrant for UCaaS, RingCentral has been praised for its secure infrastructure and open APIs, which integrate easily into diverse workflows.

AI Assistant Capabilities by Tier

• Core Tier: Real-time transcriptions, closed captioning, meeting summaries, and highlights.
• Advanced Tier: Includes everything in Core plus real-time call note-taking.
• Ultra Tier: Offers additional features, including writing, editing, and translating team messages.

RingCentral’s AI Assistant redefines business productivity by automating mundane tasks, enabling companies to operate at the speed of thought. With plans for international rollout and more skills in 2025, RingCentral is setting a new standard in unified communications for businesses worldwide.