Improved content workflow and better compliance management cited as top two benefits of adopting a CCMS

Quark Software unveils the results of a global survey shedding light on enterprise content lifecycle management and the pivotal role played by Component Content Management Systems (CCMS). The survey, conducted by industry analyst firm IDC, offers valuable insights into how organizations are leveraging CCMS to address content challenges and harnessing Artificial Intelligence (AI) to enhance their content strategies.

Key Findings

• CCMS Benefits: Organizations deploying CCMS powered by content automation reported improved workflows (45%), better compliance management (44%), and enhanced customer experience (41%) as the top three benefits.
• AI Adoption: Nearly 90% of respondents believe that AI will enhance their content strategy and provide a competitive advantage.

Enterprise Content Challenges

• Complexity: Content complexities pose challenges for stakeholders involved in the content lifecycle process, including content leaders, technical writers, and production managers.
• Regulatory Compliance: Ensuring documentation meets stringent security and industry regulations emerged as the biggest challenge, followed by format and design concerns and the ability to keep pace with content updates.

The CCMS Advantage

• Content Variety and Volume: Deploying a CCMS enables organizations to manage content variety, volume, and scale of change while ensuring quality and compliance.
• Microsoft Office 365 Integration: Tight integration with Microsoft Office 365 emerged as the top technology requirement for efficient document lifecycle processes.

Quark's Commitment

• Content Technology Solutions: Quark is committed to delivering content technologies that address enterprise content complexity and support content stakeholders effectively.
• Quark Publishing Platform (QPP) NextGen: QPP NextGen automates complex content management processes, leveraging over 40 years of content complexity understanding.

Quark Software's survey underscores the significance of CCMS in addressing enterprise content challenges and embracing AI to enhance content strategies. As organizations strive to navigate content complexities and achieve their business objectives, solutions like CCMS offer invaluable support, enabling efficient workflows, compliance management, and enhanced customer experiences.