Nationally leading organizations have signed on as early adopters of the PX Connect Suite, which surfaces patient experience insights at the point of care

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has announced an expansion to its PX Connect Suite. This enhancement enables healthcare organizations to seamlessly capture and act on patient sentiment and feedback directly within Epic, one of the most widely used electronic health record (EHR) systems.

1. Innovation in Patient and Consumer Engagement

   • The integration of experience data into Epic aligns with healthcare executives' priorities of enhancing patient and consumer engagement while optimizing EHR systems.
   • By embedding patient feedback within Epic, caregivers gain deeper insights into each patient's experience, enabling them to deliver more personalized and exceptional care.

2. Enhanced Capabilities of the PX Connect Suite

   • Patient Portal (MyChart) Surveys: PX surveys are now delivered directly within Epic's MyChart, providing an additional method for collecting patient experience data.
   • Patient Experience Summaries: Press Ganey utilizes natural language processing to analyze open-ended patient comments, offering summarized insights within Epic for individualized care guidance.
   • Service Recovery: The system can automatically route issues flagged in patient surveys to Epic’s customer service tool, Cheers, ensuring timely resolution by the appropriate teams.

3. Impact of AI and Data Analytics

   • The integration leverages AI to understand and analyze patient sentiment and emotion, turning feedback into actionable insights that can improve patient outcomes and overall experience.
   • This advanced data analysis facilitates faster response times and more accurate identification of issues that impact patient satisfaction.

4. Adoption by Leading Health Systems

   • Nationally recognized health systems, including Vanderbilt University Medical Center and NYU Langone Health, are early adopters of the PX Connect Suite for Epic.
   • These institutions emphasize the importance of integrating patient feedback into their EHR systems to maintain patient-centered care and drive innovation in healthcare delivery.

5. Testimonials from Industry Leaders

   • Brian Carlson, VP of Patient Experience at Vanderbilt University Medical Center: "Integrating patient feedback and experience data into Epic is crucial for ensuring that patient feedback is heard, understood, and acted upon."
   • Nader Mherabi, Chief Digital and Information Officer of NYU Langone Health: "Data integration into Epic is imperative for delivering excellent care and enhancing patient experience."

The expansion of Press Ganey’s PX Connect Suite into Epic marks a significant advancement in patient engagement and experience management. By integrating patient feedback directly into the EHR system, healthcare providers can act more quickly and effectively on patient sentiments, ultimately improving care quality and patient satisfaction. As leading health systems adopt these tools, the industry moves closer to a more responsive and patient-centered healthcare environment.