Perficient, the leading global digital consultancy transforming the world’s largest businesses and brands, has been recognized as the Organization of the Year at the 2025 Customer Service Excellence Awards by the Business Intelligence Group. Additionally, the company secured a Gold Winner title in the Globee Customer Service Excellence Awards. These prestigious accolades underscore Perficient’s commitment to delivering end-to-end digital experiences that enhance customer satisfaction and drive measurable business impact.

Award-Winning Initiatives and Impact:

• Recognition by Business Intelligence Group:

  • Honored as Organization of the Year for leading customer innovation and execution.

  • Recognized for transforming customer engagement with AI and digital experience solutions.

• Automotive Industry Transformation:

  • Collaborated with a leading global automotive manufacturer.

  • Developed and deployed an AI-powered chatbot featuring advanced cognitive capabilities.

  • Delivered a streamlined B2C shopping experience that boosted user engagement by 28%.

  • Guided the partner through complex AI use case identification and implementation.

• Globee Gold Winner – Manufacturing Sector Innovation:

  • Partnered with a multinational manufacturing conglomerate to optimize customer service.

  • Implemented Perficient’s Envision Framework and Journey Science methodology.

  • Integrated Amazon Connect and AWS AI/ML to automate service interactions.

  • Resulted in a 39% reduction in service calls/emails and $25 million in annual cost savings.

Executive Commentary:
“We are honored to receive recognition from the Business Intelligence Group and the Globee Awards for excellence in customer service,” said Ed Hoffman, Senior Vice President at Perficient. “These awards are a testament to our global teams' dedication to driving meaningful innovation. At Perficient, we are deeply invested in creating digital experiences that enable our clients to overcome limitations and achieve transformational growth.”

Perficient’s dual recognition at the 2025 Customer Service Excellence Awards reinforces its position as a leader in digital transformation. Through strategic use of AI, automation, and customer experience design, Perficient continues to deliver impactful solutions that foster innovation, reduce costs, and elevate service delivery for top-tier global brands.