Parloa, a pioneer in Agentic AI for customer experience, has successfully secured $120 million in Series C funding, raising its valuation to $1 billion. This round of investment, led by Durable Capital Partners, Altimeter Capital, and General Catalyst, comes just a year after its Series B funding and underscores the growing demand for AI-driven solutions in customer service. With this new influx of capital, Parloa plans to accelerate the development of its AI Agent Management Platform (AMP) and expand its operations globally, especially across North America and Europe.

Highlights from Parloa’s Series C Round

1. Game-Changing AI Agent Management Platform

• Parloa's AMP is the first Agentic AI platform designed specifically for enterprise contact centers, offering businesses the ability to build dynamic, scalable AI agents that engage with customers in personalized conversations.

• Since launching AMP, Parloa has seen significant growth, quadrupling its revenue and earning the trust of Fortune 200 companies to deliver AI-driven customer service at scale.

2. AI Innovation in Customer Experience

• According to Gartner, by 2029, 80% of common customer service issues will be autonomously resolved by agentic AI, marking a revolutionary shift in how businesses interact with customers.

• Parloa is positioned at the forefront of this shift, helping enterprises develop 1:1 AI-agent relationships that enhance customer loyalty, create new revenue streams, and foster highly personalized interactions.

3. Expanding Global Footprint

• The recent funding will allow Parloa to accelerate its expansion into North America and Europe. The company aims to scale its operations to meet increasing global demand for AI-driven customer support solutions in sectors like e-commerce, financial services, and travel.

• This expansion is also supported by Parloa’s ongoing investment in the development of new AMP capabilities and attracting top international talent to fuel future growth.

4. Support from Leading Investment Partners

• Durable Capital Partners, Altimeter Capital, and General Catalyst are leading the Series C funding round. The investors expressed confidence in Parloa’s potential to revolutionize customer service by leveraging Agentic AI.

  • Durable Capital Partners highlighted Parloa's unique position in leading the next wave of customer experience innovation.

  • Apoorv Agrawal from Altimeter Capital emphasized the company's role in elevating customer experiences through faster, smarter, and more human-like interactions at scale.

With its recent $120 million Series C funding, Parloa is poised to transform the future of customer service with its Agentic AI technology. The investment will accelerate the company's mission to provide highly personalized, scalable customer interactions through its AI Agent Management Platform (AMP). As AI continues to redefine the customer experience, Parloa’s innovative solutions are set to help businesses enhance customer loyalty, drive new revenue opportunities, and stay ahead of the competition.