G2, the leading software marketplace trusted by over 90 million users, has named parcelLab as a global leader across three major categories in its Summer 2024 Report. The company has been awarded five badges in Returns Management, Package Tracking, and Shipping, along with the prestigious ‘Users Love Us’ badge, underscoring its dedication to delivering exceptional customer experiences and innovative solutions.

G2 Summer 2024 Report Highlights:

• Global Leader: Recognized as a global leader in the Returns Management, Package Tracking, and Shipping categories.
• Five Badges: Achieved badges in Returns Management, Package Tracking, Shipping, and received the ‘Users Love Us’ badge for outstanding customer relationships.

Key Metrics:

• 42% Reduction in "Where is my order or return" (WISMO and WISMR) inquiries.
• 20% Reduction in support tickets.
• 17% Improvement in Net Promoter Scores.

parcelLab revolutionizes post-purchase communications with an AI-powered platform that enhances the e-commerce customer journey. Key features include:

• Personalized Experience: Crafting and refining tailored messages for brands, products, and customer segments.
• Predictive Analytics: Anticipating delivery delays and providing critical updates to customers.
• Flexible Responses: Offering solutions to manage supply chain uncertainties.
• Seamless Integration: Efficiently managing customer inquiries and exceptions across e-commerce platforms.
• Tobias Buxhoidt, CEO and Co-Founder of parcelLab: “parcelLab is committed to helping brands leverage data and AI to drive profit, scalability, and customer satisfaction with personalized and timely communications across the post-purchase journey. Our global Leaders status, as reviewed by users, highlights our drive and dedication to support brands and empower their teams to be ready to meet customer demands with transparency from the warehouse to delivery. We want our users to always have the strategic advantage.”

G2 Report Insights:

According to G2’s most recent report on Buying Behavior, 81% of 1700 global software buyers identified AI as a crucial element in their purchasing decisions, reflecting the growing importance of AI in the SaaS industry.

• Shipping: Moved up 22 places.
• Returns Management: Moved up 5 places.
• Package Tracking: Maintained a leading position.

parcelLab’s recognition in G2’s Summer 2024 Report as a leader across multiple categories and its ‘Users Love Us’ badge reflect its innovative approach and commitment to excellence in post-purchase e-commerce solutions. This achievement highlights parcelLab’s role in advancing AI-driven customer service and operational efficiency in the e-commerce space.