PagerDuty has announced the appointment of David Williams as Senior Vice President of Product to lead its Operations Cloud platform. Williams will drive product vision, strategy, and AI innovation to enhance digital operations for customers and partners.

Strategic Leadership

• Williams will oversee product strategy, development, and innovation at PagerDuty.

AI & Automation Focus

• His expertise in AI-driven SaaS platforms will accelerate the evolution of PagerDuty Operations Cloud.

Proven Growth Expertise

• At Zendesk, Williams helped scale revenue from $220M to $1B by expanding into a multi-product portfolio.

Industry Veteran with 30 Years of Experience

Previously Co-founder & CEO of Sticky Technologies, an AI startup.
 Held senior roles at Zendesk, VerticalResponse, YP, Palm, and Handspring.
 Known for product storytelling, team alignment, and driving business outcomes.

Williams on His New Role

"The PagerDuty Operations Cloud positions us to lead the industry through automation transformation with AI. I’m excited to accelerate the delivery of breakthrough solutions for our customers."

Looking Ahead

With AI and automation at the core, PagerDuty is set to scale its digital operations solutions, ensuring resilience and efficiency for enterprises worldwide.