Ooma, Inc., a smart communications platform for businesses and consumers, has announced exciting new enhancements to its Ooma Office business phone and communications service. These features aim to improve customer engagement and drive team collaboration, offering small-to-medium sized businesses (SMBs) powerful tools to compete with larger competitors.

New Features Overview

Ooma Office has been recognized by PCMag as the Best VoIP phone system for its affordability and scalability. The new features, available now in Ooma Office Pro Plus, include:

Contact Us Widget

The Contact Us Widget allows businesses to add a pop-up widget to their websites. This widget invites visitors to submit their name, mobile phone number, and a text message. Submissions are instantly accessible to employees through the text messaging inbox on their desktop or mobile app, enabling quick responses.

Auto Dialer

The Auto Dialer is designed for teams needing to make numerous outbound calls, such as customer support, sales, and accounts receivable teams. By queuing up calls from a pre-loaded spreadsheet, the Auto Dialer displays the next call on the agent’s screen once the current call is completed, enhancing productivity. Agents can also enter notes during the call.

Scheduled Messages

This feature allows SMS text messages to be scheduled for future delivery. This is particularly useful for busy service managers who can prepare customer notifications over the weekend for delivery during regular business hours.

Call Park on Desktop and Mobile Apps

Call Park, previously available only on desk phones, is now accessible through the Ooma Office desktop and mobile apps. This feature lets users place multiple inbound calls on hold and either resume them later or have other team members pick them up. The app displays a list of parked calls with caller information when available.

Online Whiteboard

During Ooma Meetings videoconferences, any participant can launch a shared whiteboard. This tool includes a variety of pens, text entry tools, colors, and shapes, facilitating idea sharing and collaborative project work.

Team Chat on Mobile App

Ooma’s team chat feature, formerly exclusive to the desktop app, is now available on the Ooma Office mobile app. This enhancement allows team members to participate in group chats while on the go.

Pricing

Ooma Office offers three pricing tiers with no contracts required:

• Ooma Office Essentials: $19.95 per user per month
• Ooma Office Pro: $24.95 per user per month
• Ooma Office Pro Plus: $29.95 per user per month (All prices exclude taxes and fees.)

“These new features, added at no extra cost to Ooma Office Pro and Ooma Office Pro Plus customers, are part of our mission to close the gap between technology previously available only to big organizations and bring these powerful tools to SMBs,” said Dennis Peng, Senior Vice President of Product Management at Ooma. Ooma continues to empower businesses of all sizes to communicate efficiently with their prospects and customers through various channels, whether it’s voice, text, or video.

By introducing these enhancements, Ooma Office is set to provide SMBs with advanced communication tools that drive efficiency and customer engagement, helping them stand up to their larger competitors.