Returning CTO to drive Omilia’s transformation into an AI-first, agentic enterprise platform

Omilia is doubling down on its AI ambitions. The enterprise conversational AI leader has named Marios Fakiolas as its new Chief Technology Officer (CTO), marking both a strategic leadership shake-up and a bold step toward evolving its platform into an “AI-first” powerhouse.

A familiar face at Omilia, Fakiolas rejoins the company after founding and scaling HelloWorld PC, a boutique AI consultancy known for modern engineering and advanced conversational solutions. His return signals Omilia’s intent to push beyond basic chatbots into the realm of intelligent, adaptive systems that can reshape how enterprises engage customers.

Leading the Agentic AI Evolution

“Conversational AI is no longer just about scripted bots,” said Fakiolas. “We’re entering a new era of agentic systems that understand context, adapt in real time, and deliver tangible business results.”

That’s more than marketing speak. Under Fakiolas’ leadership, Omilia will overhaul its architecture around four ambitious pillars:

• AI-Driven Engineering

• Cloud-Native Data Flywheel Architecture

• Full-stack GenAI Integration

• Agentic AI for Customer Service

It’s a roadmap aimed at putting Omilia at the forefront of enterprise-grade AI innovation—at a time when global interest in large language models and intelligent agents is hitting a fever pitch.

The Right Leader at the Right Time

With more than 20 years of experience across defense, enterprise software, and AI startups, Fakiolas blends deep technical fluency with executive-level vision. During his first stint at Omilia starting in 2017, he helped define the company’s early voice-first capabilities. Now he returns with fresh perspective and a track record of scaling AI-driven teams and systems.

“His previous work with AI-native architectures and proven ability to scale high-performance teams positions him well to lead us into the next era of Conversational AI,” said Dimitris Vassos, Omilia’s CEO and Co-founder.

Why This Matters

Enterprise CX leaders are under pressure to modernize call centers and digital channels—not with gimmicky bots, but with intelligent systems that resolve issues, anticipate needs, and deliver measurable ROI. Omilia’s appointment of a returning CTO with startup-hardened credentials suggests it’s serious about answering that call.

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