NICE has introduced CXone Mpower SmartSpeak, an AI-driven solution that enables real-time language interpretation for customer service and sales interactions. This innovative tool is set to break down language barriers, allowing businesses to communicate effortlessly with global customers, enhancing both customer and employee experiences.

Key Features of CXone Mpower SmartSpeak

• Real-Time Language Translation

  • CXone Mpower SmartSpeak provides instant translation during live customer and agent interactions, enabling seamless communication in almost 100 languages.
  • Designed for global customer service and sales teams, this tool eliminates the need for third-party language support, reducing costs and operational complexity.

• Powered by OneMeta's Advanced Technology

  • Utilizes OneMeta’s consecutive interpretation technology for high-precision, real-time language conversion.
  • Translates the customer’s preferred language to the agent’s target language and vice versa, allowing natural and efficient conversations.

• Enhanced Global Reach and Communication

  • By removing language barriers, CXone Mpower SmartSpeak allows businesses to expand internationally without the burden of extensive multilingual support.
  • Supports communication needs for diverse customer bases, facilitating effective and convenient service worldwide.

Expert Insights on CXone Mpower SmartSpeak
Saul Leal, CEO of OneMeta, highlighted the revolutionary impact of this partnership, noting how NICE’s solution enables businesses to overcome language limitations. Barry Cooper, President of NICE’s CX Division, emphasized the solution’s role in helping businesses excel in a globally interconnected market, freeing companies from language constraints to provide exceptional customer experiences.

About OneMeta Inc.
OneMeta Inc. specializes in multilingual enablement technology that supports real-time spoken and written word translation across more than 150 languages. Committed to compliance with SOC2, HIPAA, and GDPR standards, OneMeta ensures secure and private global communication for businesses.

CXone Mpower SmartSpeak marks a significant step forward in AI-powered global communication for businesses. By allowing real-time, precise language interpretation, NICE and OneMeta are transforming customer interactions, enabling businesses to connect with global audiences effortlessly and securely.