Simplify content management with Newgen + Duck Creek

Newgen Software, global provider of the NewgenONE digital transformation platform, today announced that it has partnered with Duck Creek Technologies, the intelligent solutions provider defining the future of technology. insurance and general insurance, to offer insurers a platform that helps connect the front office, middle office and back office for a seamless flow of information, which accelerates development of applications and streamlines the end-to-end customer journey. The integration between NewgenONE's OmniDocs contextual content services platform and  Duck Creek Policy  allows insurers to gain a 360-degree view of all customer, process and policy content.

“We believe our innovative solutions are game-changers in content services and revolutionize the way businesses manage content. Our recent recognition by Forrester as a “Leader” in The Forrester Wave™: Content Platforms, Q1 2023 report validates our efforts to deliver a best-in-class enterprise content management (ECM) platform to customers, said Rajvinder Kohli , Senior Vice President at Newgen Software. Through this partnership, Newgen and Duck Creek can help insurers revolutionize their conventional processes by enabling them to adopt a more streamlined, customer-focused, digital, and value-driven approach. »

Fully integrated with NewgenONE's OmniDocs contextual content services platform — available on the Duck Creek Content Exchange — seamlessly integrates with Duck Creek Font to provide powerful search and filtering, enabling insurers to quickly access large documents, including recorded videos and high-definition images. Additionally, the platform enables content lifecycle management, secure archiving and real-time collaboration for faster decision-making and improved decision-maker productivity.

“Integrating content services into Duck Creek's comprehensive suite is a significant value-add for insurers looking to simplify the complexity of document management and forms creation with one core system,” said Robert Fletcher , director of partnerships at Duck Creek Technologies. Our integration and partnership with Newgen provides the necessary Customer Communication Management (CCM) and ECM capabilities in a single solution. We are excited to enter the market with this global partnership, especially in North America, Europe , Middle East and Africa (EMEA), and an emerging market like India, where Duck Creek is further strengthening Her presence.