Natterbox Adds Firepower to the Contact Center with AI Agents and Assistants

Natterbox, the AI-powered contact center platform, has rolled out two new additions to its AI lineup—AI Assistants and AI Agents—in a move that’s set to transform how companies handle customer support. Fully integrated into Salesforce (the world’s leading CRM), these tools promise to eliminate call queues, cut operational costs, and give human agents the freedom to handle more complex, high-value tasks.

The pitch is simple: let AI deal with the drudgery, so humans can deliver the magic.

What’s New and Why It Matters

While chatbots have long handled FAQs on websites, Natterbox’s new AI agents go several steps further. AI Assistants manage up to 70% of common customer interactions—like tracking orders or resetting passwords—while AI Agents tackle end-to-end transactions including refunds, cancellations, and appointment scheduling. All of this happens across voice, SMS, and WhatsApp—without needing a human on standby.

This leap in automation means businesses can scale support operations without hiring more staff, delivering what every customer wants: faster answers with fewer hoops.

“Human agents shouldn’t be wasting time resetting passwords,” said Neil Hammerton, CEO and Co-Founder of Natterbox. “It’s expensive, demoralizing, and bad for business.”

Smarter Handoffs, Not Just Smarter Bots

What sets Natterbox apart is its focus on intelligent escalation. The system detects frustration, keywords, or emotional tone in a customer’s voice and knows when to escalate to a human agent. And when it does, the human gets a summarized context of the interaction—so customers don’t have to repeat themselves.

It’s a small touch, but one that tackles a pain point nearly every customer has felt.

Fast Setup, No Data Scientist Required

Rather than requiring a full-scale data science team or complex integrations, companies can train Natterbox’s AI using simple inputs like a website URL or PDF. Its drag-and-drop setup integrates directly into existing call routing flows—no deep-code reconfigurations needed.

This user-friendly approach is what helped early adopters like We Buy Any Home quickly realize results.

“With AI Agents, we’re handling 1,000 more calls a month,” said a company rep. “We’ve cut our overflow answering service entirely, saving money while improving service.”

The Bigger Picture: AI at the Core of CX

AI Assistants and Agents join AI Advisor, Natterbox’s existing tool that generates post-call summaries, updates CRM records, and even offers live coaching insights for agents.

Together, they represent Natterbox’s broader vision: a fully AI-powered contact center stack that enhances—not replaces—human workers.

In a market crowded with support automation solutions, Natterbox’s deep Salesforce integration, real-time voice capabilities, and no-fuss deployment offer a meaningful edge.

Get in touch with our MarTech Experts.