Natterbox, a leader in AI-powered communication solutions, has launched Natterbox Digital, an innovative platform that brings voice, SMS, and WhatsApp into one seamless experience. This new solution, fully integrated into Salesforce, empowers businesses to deliver exceptional, personalized customer engagements across their preferred communication channels.

Features of Natterbox Digital

Natterbox Digital revolutionizes the way businesses interact with their customers, with the following key features:

• Unified Omnichannel Communication – Manage voice, SMS, and WhatsApp communications within Salesforce, offering agents a comprehensive 360-degree view of customer interactions.
• Triggered Outbound Messages – Automate messages like appointment reminders, order updates, and post-call follow-ups, ensuring customers stay informed and engaged.
• AI-Powered Digital Translation – Break down language barriers with real-time, accurate translations, ensuring seamless communication between agents and customers.
• Custom Message Templates – Utilize pre-approved message templates for compliant messaging on platforms like WhatsApp and Facebook Messenger, simplifying communication.
• Unified Routing Policy Builder – Streamline the routing of inbound calls and digital messages to ensure customers are connected to the right agent with a customizable framework.

Revolutionizing Global Communication with WhatsApp

Natterbox Digital introduces enhanced WhatsApp capabilities, giving businesses access to over 2 billion users worldwide. This integration allows businesses to offer real-time communication through a secure, globally recognized channel that customers love.

CEO Insights

Jamie Cooper, Chief Product Officer at Natterbox, stated:

"Today's customers expect seamless interactions across every channel and want to select their preferred mode of communication. With Natterbox Digital, we are redefining the customer experience by unifying voice, SMS, and WhatsApp into one platform. Our AI-driven approach delivers the flexibility and personalization customers desire while empowering agents with the tools they need to deliver exceptional service."

Natterbox Digital is transforming customer engagement by unifying voice, SMS, and WhatsApp into a seamless communication platform within Salesforce. With enhanced features like automated messages, AI-powered translations, and WhatsApp capabilities, businesses can now provide personalized, efficient customer service that meets modern expectations.