artificial intelligence customer experience management
Business Wire
Published on : Feb 17, 2025
Monetate, a leader in personalized ecommerce experiences, has appointed Steve Maher as its new Chief Executive Officer. With Maher's leadership and extensive background in AI-driven customer experience platforms, Monetate aims to accelerate its transformation into AI-powered search, discovery, and dynamic merchandising solutions.
Features and Benefits
Steve Maher’s Leadership
Steve Maher brings over 20 years of enterprise technology leadership to Monetate, having previously led organizations through significant growth stages at both growth-stage companies and Fortune 500 firms. His expertise in AI-driven customer experiences aligns perfectly with Monetate's vision to revolutionize personalized customer journeys using AI and natural language processing (NLP).
Monetate’s Evolution
Under Maher’s leadership, Monetate is focused on deepening its AI-driven tools, especially in Personalized Search, to help brands better understand and engage with customers. The company has already made significant strides with the launch of its AI-powered Site Search and Category Pages products, which use machine learning, NLP, and large language models (LLMs) to interpret shopper intent and curate tailored product recommendations.
Monetate’s Impact
Monetate’s solutions are designed to optimize customer journeys by curating relevant product collections and enhancing product discovery, ultimately improving conversion rates and revenue. Maher’s leadership will expand the company’s influence across new markets and verticals, driving deeper investments in AI-powered personalization.
With Steve Maher at the helm, Monetate is positioned for continued growth and innovation. By leveraging AI and advanced technologies, the company is committed to helping ecommerce brands deliver intuitive, personalized customer experiences that drive business results.