monday.com Ltd. has officially launched monday service, its AI-powered Enterprise Service Management (ESM) platform, now available to all customers. Designed to centralize and streamline workflows, monday service empowers service teams across IT, business, and customer support to resolve issues faster and more efficiently.

Since its beta launch in January 2024, monday service has already facilitated the resolution of over 215,000 tickets, making it monday.com's highest annual contract value product to date.

"Service teams struggle with manual workflows and disconnected systems. monday service enables them to stay ahead of operational challenges and streamline service delivery," said Daniel Lereya, Chief Product & Technology Officer at monday.com.

Benefits of monday service

AI-Powered Ticket Resolution – Automates responses using ticket history and a built-in knowledge base, reducing manual workloads.
Smart Ticket Classification & Routing – AI categorizes tickets by urgency, sentiment, and department, ensuring faster resolution.
Advanced Analytics & Insights – Dashboards provide real-time visibility into service trends, request volumes, and performance metrics.
Seamless Cross-Department Collaboration – Centralized platform integrates ticketing with projects, business data, and teams.
No-Code, Scalable Implementation – Easily deploy without extensive development, making it cost-effective and adaptable.
Customizable Customer Portal – Enables self-service, ticket tracking, and communication, improving the end-user experience.

Why It Matters

With rising demand for software consolidation, monday service extends monday.com’s Work OS, enabling organizations to use one platform for multiple departments. This AI-first approach reduces manual efforts while enhancing efficiency, collaboration, and service performance.

"For the first time, we have real-time visibility into IT performance across all areas," said Grant De Waal-Dubla, CIO at Cape Union Mart. "monday service helps us improve response times and optimize operations."

With monday service, businesses can modernize service operations, leverage AI-driven automation, and drive efficiency without increasing resources. This marks a major step forward in Enterprise Service Management for organizations of all sizes.