MoEngage, a leading insights-led customer engagement platform, has been named a “Customers’ Choice” in the Gartner Peer Insights™ Voice of the Customer: Multichannel Marketing Hubs report for 2025. The recognition highlights MoEngage’s strong performance in user satisfaction, adoption, and customer experience—further cementing its reputation among marketing technology leaders.

This marks the second consecutive inclusion for MoEngage in the Voice of the Customer report. With 92% of customers saying they would recommend MoEngage (based on 36 verified reviews as of January 2025), the company is one of only two vendors to receive the “Customers’ Choice” badge this year.

“At MoEngage, customers are at the center of everything we do,” said Raviteja Dodda, CEO & Co-founder. “From seamless onboarding to transparent contracting and a product roadmap aligned with our clients’ evolving needs, we strive to deliver long-term value. Just last year, over 90 brands switched to MoEngage for their multichannel marketing requirements.”

Inside the Gartner Peer Insights™ Methodology

The Gartner Peer Insights “Voice of the Customer” aggregates direct customer feedback based on user interest, product adoption, and overall satisfaction. Vendors recognized as a “Customers’ Choice” must meet or exceed the market average for these metrics.

While Gartner does not endorse any specific vendor, its Peer Insights content serves as a vital tool for enterprise decision-makers navigating complex martech evaluations.

MoEngage’s Momentum and Market Differentiation

Trusted by 1,350+ brands across 60+ countries, MoEngage continues to grow its presence in the customer engagement space, supporting enterprises with:

• Multichannel campaign orchestration

• AI-driven personalization

• Real-time analytics and automation

• Mobile-first and omnichannel messaging

MoEngage’s clients span industries from retail and banking to telecom, media, and travel. With a presence in 15 countries and backing from investors including Goldman Sachs Asset Management, B Capital, and Steadview Capital, the company is doubling down on innovation and scale.

MoEngage

MoEngage is a customer engagement platform built to help consumer brands personalize experiences across web, mobile, email, SMS, and messaging apps. The platform delivers insights-led engagement strategies that improve retention, conversion, and brand loyalty.

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