Mitel is pushing deeper into AI-enabled communications with the global debut of Mitel Workflow Studio, a low-code/no-code platform designed to automate complex communication processes without requiring engineering muscle. The move arrives as enterprises accelerate hybrid communications deployments and fold AI into daily operations—an evolution Mitel wants to simplify rather than complicate.

Workflow Studio blends drag-and-drop simplicity with serious automation power. Users can build workflows that handle AI-driven call routing, real-time language localization, visitor registration, transcription, scheduling, and more. The interface leans heavily on usability, giving non-technical teams the ability to deploy automation that once required specialist development.

Meeting the Moment for AI-Driven Communications

Enterprise communication strategies are shifting quickly. Techaisle recently reported that 53% of organizations are integrating AI into their communications stack. Mitel positions Workflow Studio as the bridge between traditional UC systems and the next generation of intelligent automation.

The platform embeds directly into Mitel’s UC solutions but also connects across a wide spread of third-party tools: Microsoft 365, Zoom, Slack, Zendesk, Salesforce, and others. On the AI side, it taps leading LLMs including ChatGPT, Google Gemini, and Anthropic Claude. This combination gives enterprises a practical way to deploy AI where it matters most—call flows, customer engagement, internal communication, and operational efficiency.

Martin Bitzinger, Mitel’s SVP of Product Management, says the platform is built to remove long-standing roadblocks. “Workflow Studio removes major roadblocks, like a lack of access to advanced GenAI tools or a large development team,” he said. With communication now central to customer satisfaction and employee productivity, Bitzinger positions Workflow Studio as a strategic lever that helps organizations adapt quickly without costly software investments.

Real-World Impact: Heilig Hart Hospital

Mitel points to Belgium’s Heilig Hart Hospital as an early proof point. Serving 850 staff and hundreds of daily patient interactions, the hospital used Workflow Studio to convert voicemail messages to text in real time. The shift reduced response times and helped support teams prioritize care faster.

Benjamin Peeters, the hospital’s IT Director, said the low-code approach was key. “Its low-code approach allowed us to quickly implement custom workflows without needing extensive technical skills,” he noted. The seamless integration with Mitel’s existing systems also delivered a cost-efficient way to boost communication quality for both staff and patients.

What Workflow Studio Brings to the Table

Mitel is pitching Workflow Studio as both an enterprise automation engine and a way to democratize development. Key capabilities include:

• Automation for Efficiency: Build workflows that route calls, send alerts, and update records to save time and reduce errors.

• GenAI-Powered Workflows: Enhance experiences with intelligent automation driven by LLMs and Mitel’s API framework.

• Cross-System Integration: Connect business processes and unify disconnected tools through customizable workflows.

• Faster Development Cycles: Use an intuitive visual designer to deploy new functionality with minimal IT dependency.

These features reflect a larger industry trend: AI and workflow automation are no longer experimental—they’re structural. Aragon Research’s Jim Lundy notes that automation has moved “from innovation labs to the boardroom,” and says Workflow Studio gives enterprises a way to embed intelligence directly into communications strategies.

A Platform With Room to Expand

Mitel plans to integrate Workflow Studio across its broader ecosystem. It’s available today as a standalone platform or paired with Mitel CX, the company’s next-gen AI-driven customer experience suite. Support for OpenScape will arrive in Q1 2026, signaling continued expansion across Mitel’s portfolio.

With Workflow Studio, Mitel is making the case that high-impact automation shouldn’t be gated behind technical expertise. By fusing low-code tools with GenAI and deep integrations, the company is offering a streamlined path for enterprises looking to modernize communications—and stay agile in a market where speed and intelligence increasingly define competitive advantage.

Get in touch with our MarTech Experts.