TapClicks, a leader in smart marketing solutions, has named Mitchell Jones as the new Head of Services. Previously serving as Director of Revenue Operations and Solutions Architecture, Jones will now lead the Implementation, Professional Services, and Managed Services teams, ensuring successful project delivery and client satisfaction.

Key Responsibilities and Role as Head of Services

• Leadership and Oversight: Jones will oversee budgeting, planning, and resource allocation to optimize collaboration and improve operational efficiency.
• Client Relationships: He will work closely with clients and service partners, ensuring alignment on goals and maintaining high levels of satisfaction.
• Escalation Point: Serving as the primary escalation contact for enterprise customers, Jones will focus on timely issue resolution and delivering high-quality services.
• Strategic Direction: He will drive initiatives to improve support processes, service delivery, enterprise offerings, and product implementation.

Background and Experience

• Career at TapClicks: Jones joined TapClicks in 2021, progressing from Senior Technical Implementation Lead to Director of Revenue Operations and Solutions Architecture. During his tenure, he has been instrumental in managing revenue operations and implementing efficient client on-boarding practices.
• Previous Roles: Before joining TapClicks, Jones held prominent positions in the MarTech and AdTech industries, including roles at Indigo Trigger, Vertoz, Mediaspectrum, and Operative, where he contributed to key account management and sales strategy.

Industry Expertise and Vision

With over 20 years of experience in client-facing solutions, business analysis, and digital advertising, Jones brings a wealth of knowledge to TapClicks. His expertise in lead-to-cash solutions will help clients maximize efficiency and ROI. His promotion reflects his cross-functional success at the company and sets the stage for future growth.

Quote from TapClicks Leadership

Chel Heler, Chief Growth Officer at TapClicks, praised Jones for his impressive contributions, emphasizing his dedication and expertise in the MarTech field, which makes him a perfect fit for the role of Head of Services.

Jones’ Vision for the Future

Jones expressed his enthusiasm for his new role, highlighting his goal to help customers optimize their MarTech and AdTech operations. He aims to deliver continued success for clients through TapClicks' innovative solutions.

Mitchell Jones' promotion to Head of Services at TapClicks underscores his ability to drive success both within the company and for its clients. His broad experience and leadership skills will ensure that TapClicks continues to deliver high-quality service and innovative solutions to its growing customer base.