MHC, a leader in SaaS-based intelligent document and workflow automation, has announced a strategic partnership with DTECH Software and Technology. This collaboration will enhance customer communication management (CCM) for regulated industries across Europe, the Middle East, and Africa (EMEA).

The Growing Need for Advanced CCM Solutions

• Highly regulated industries, such as finance, insurance, and utilities, face increasing pressure to streamline compliance-driven customer communications.
• Digital engagement is reshaping customer experience, making personalized, dynamic, and automated communication essential.
• MHC’s NorthStar CCM platform meets this demand by automating the creation and delivery of compliance documents and interactive digital experiences.

Why the MHC-DTECH Partnership Matters

• DTECH is a leading customer experience integrator across EMEA, providing expertise in digital transformation and workflow automation.
• MHC’s NorthStar CCM offers AI-powered, low-code capabilities, allowing non-technical users to manage communication workflows independently.
• Together, MHC and DTECH will empower organizations to enhance engagement, ensure compliance, and optimize communication processes.

Key Perspectives from Industry Leaders

• Volkan Vural, CEO of DTECH:
  "With digital engagement reshaping communication, customer experience has emerged as a key differentiator. Partnering with MHC allows us to provide next-generation solutions to our clients."
• Mahmoud Jaafar, Regional Sales Director, DTECH:
  "MHC’s AI-powered CCM platform brings unique capabilities to our portfolio, enabling modern, dynamic engagement for regulated industries."
• Jeff Butts, Sales Director, MHC:
  "This partnership expands MHC NorthStar CCM’s reach, helping businesses enhance customer engagement, compliance, and satisfaction."
• Paul Rokos, VP of Channel Sales, MHC:
  "Together with DTECH, we’re creating a powerful ecosystem that delivers sustained value and solves region-specific communication challenges."

The MHC-DTECH partnership marks a significant step in enhancing customer experience for regulated industries across EMEA. By combining MHC’s AI-driven CCM technology with DTECH’s integration expertise, businesses can expect seamless, compliant, and engaging customer communications.