Mediacom Communications, the fifth-largest cable provider in the U.S., has renewed and extended its partnership with CSG® for an additional five years. This long-standing collaboration, which spans nearly 30 years, allows Mediacom to continue providing customer-centric solutions that meet the evolving needs of their customers, particularly in rural America. With a focus on innovative digital experiences and future-ready broadband solutions, this extended partnership ensures Mediacom stays ahead of connectivity demands while driving growth and customer satisfaction.

Highlights of the Mediacom and CSG Partnership

1. Addressing the Growing Demand for Fast and Reliable Connectivity

• As demand for faster, more reliable multi-gig broadband increases, Mediacom is committed to expanding its broadband platforms to rural America. This partnership with CSG enables Mediacom to provide cutting-edge technology and innovative digital solutions to enhance service quality and customer satisfaction.

2. Unified Customer Experience Across All Touchpoints

• With CSG’s solutions, Mediacom gains a unified view across all touchpoints, providing the ability to anticipate customer needs and deliver personalized experiences. This enables Mediacom to bring new offerings to market quickly while maintaining a focus on customer-first strategies.

3. Customer-Centric Innovations

• The partnership enables Mediacom to enhance customer service by offering proactive bill explanations, improving order accuracy, and strengthening data security. These optimizations help to reduce churn, decrease call volumes, and encourage on-time payments, thus delivering long-term customer value.

4. Building Strong Customer Relationships

• Mediacom’s collaboration with CSG is built on a shared people-first culture and a focus on exceptional customer experiences. With a customer-centric approach, Mediacom is able to build stronger customer relationships and enhance its brand loyalty while driving growth in a competitive market.

5. Enhanced Business Efficiency and Revenue Growth

• By leveraging CSG Advanced Convergent Platform, Mediacom can increase operational efficiency and drive revenue growth. This platform helps Mediacom streamline processes, enabling faster market responsiveness and more personalized customer interactions.

The renewed partnership between Mediacom and CSG ensures that the broadband provider will continue to offer innovative, customer-centric solutions. This collaboration helps Mediacom stay at the forefront of the rapidly changing telecommunications landscape, positioning the company for sustained growth while enhancing customer loyalty through seamless and personalized service delivery. With this extension, Mediacom is equipped to meet evolving customer demands and maintain its leadership in broadband technology, especially in underserved regions.