Medallia, Inc., a global leader in customer and employee experience, has appointed Mark Bishof as Chairman and CEO. With over 40 years of leadership experience in software and technology, Bishof succeeds Mike Lipps, who will remain on the Medallia board as part of its next growth phase. Alongside Bishof’s appointment, Medallia has unveiled a revitalized leadership team to accelerate its innovation in customer experience (CX) and AI-driven solutions.

Key Leadership Appointments

1. Mark Bishof – Chairman and CEO

   • Former Chief Business Officer at Qualtrics and CEO at Clarabridge.
   • Pivoted Clarabridge into a leader in conversational AI.
   • Vision: Evolve Medallia’s capabilities from CX surveys to AI-driven automation and conversations.

2. Sid Banerjee – Chief Strategy Officer

   • Former founder of Clarabridge.
   • Focus: Drive Medallia’s AI innovation agenda and support client transformation.

3. Bas Brukx – Chief Financial Officer

   • Previous CFO roles at Therapy Brands, Clarabridge, and Allego.
   • Expertise in financial strategy and operational excellence.

4. Ram Ramachandran – Chief Transformation Officer

   • Former President of CareJourney and CTO at Clarabridge.
   • Role: Lead enterprise transformation initiatives.

5. Karl Knoll – General Counsel

   • Legal expertise from Clarabridge and Womble Bond Dickinson.

6. Jamie Hunter – Chief of Staff and Head of Corporate Development

   • Former COO of Emburse.
   • Role: Enhance organizational efficiency and corporate development.

Strategic Vision

Bishof outlined his goals to leverage Medallia’s legacy of innovation and integrate advanced AI capabilities:

• AI and Automation: Transition from traditional CX surveys to AI-powered conversations for real-time insights.
• Client Success: Help enterprises deliver exceptional customer experiences, enhance loyalty, and stay competitive.
• Team Synergy: Unite seasoned industry leaders with Medallia’s core team to redefine the future of CX.

Endorsements

• Orlando Bravo, Founder of Thoma Bravo:

  • "Mark’s leadership and experience position Medallia for unparalleled growth in a transformative industry."

• Mike Lipps, Medallia Board Member:

  • "With Mark at the helm, Medallia is ready to deliver even greater value and innovation for its clients."

Medallia’s new leadership marks an exciting chapter of innovation in CX and AI. With Mark Bishof at the forefront, supported by a world-class team, Medallia is set to redefine how enterprises engage with their customers, leveraging cutting-edge technology to deliver transformative experiences.