Lorikeet, the AI company building universal concierges for businesses, has launched its Team of Agents platform — an industry first that enables multiple AI agents to collaborate in real time to resolve customer issues across voice, chat, email, and SMS.

Unlike traditional single-threaded chatbots that simply direct users to help articles, Lorikeet’s system orchestrates end-to-end problem solving. For instance, it can call logistics providers to track missing orders, text doctors for prescription follow-ups, or email hotels to arrange accommodations, all while keeping the customer informed through their preferred channel.

Why Lorikeet Stands Out

CEO Steve Hind explains, “Customers want someone to actually solve their problems. Our Team of Agents coordinates multiple agents across channels to deliver complete resolutions, not just responses.”

Key differentiators include:

• Multi-modal support: Deploy AI across voice, chat, email, and SMS, critical for real-world interactions.

• Fully configurable workflows: Adapt Lorikeet to your business logic, from structured processes to fully autonomous agentic solutions.

• Coordinated agent teams: Specialized agents engage third parties simultaneously, ensuring fast, accurate resolution.

Customer Success Stories

• Flex: Lorikeet helps renters manage monthly payments and avoid late fees, outperforming Decagon in accuracy and speed.

• Arbor: AI agents manage complex retail energy customer requests across 13 states, with high satisfaction and brand loyalty reported.

The result: higher customer satisfaction, stronger brand loyalty, and scaled agent productivity, allowing support teams to achieve more without adding headcount.

Industry Recognition

Lorikeet was also top-ranked in Andreessen Horowitz’s AI Spending Report, analyzing over 200,000 startups, highlighting its growing adoption as a solution for real, end-to-end customer experience automation.

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